Summary
Overview
Work History
Education
Skills
Timeline
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Marcia Tramell

Murfreesboro

Summary

Experienced with administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity.


Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

36
36
years of professional experience

Work History

Office Worker

ETC Gymnastics
02.2023 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ensured confidentiality of sensitive information by adhering to strict document management protocols.
  • Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Retail Merchandiser

Crossmark
01.2017 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
  • Collaborated with store managers to determine best placement for merchandise displays.

Retail Merchandiser

Advanced Retail Merchandising
03.2007 - 02.2017
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
  • Monitored and replenished display inventory and restructured according to available stock.

Customer Service Manager

Publix
06.1989 - 01.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Designed incentive programs to motivate staff and improve service levels.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Handled all monetary transactions.

Education

Associate of Arts - Business

Polk State College
Winter Haven, FL

Skills

  • Verbal communication
  • File organization
  • Professionalism and etiquette
  • Scheduling and planning
  • Customer service
  • Scheduling
  • Organizing and categorizing
  • Time management
  • Prioritizing work
  • Scheduling appointments
  • Data entry
  • Meticulous attention to detail

Timeline

Office Worker

ETC Gymnastics
02.2023 - Current

Retail Merchandiser

Crossmark
01.2017 - Current

Retail Merchandiser

Advanced Retail Merchandising
03.2007 - 02.2017

Customer Service Manager

Publix
06.1989 - 01.2007

Associate of Arts - Business

Polk State College

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