Marcia Turner
Chandler,Arizona
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
18
18
years of professional experience
Work History
Founding Executive Director & Marketing/Sales Director
Eternal Spring of Gilbert
02.2019 - 04.2024
- 128-bed Assisted Living/Memory Care Start-Up Community (2019)
- Worked extensively in a leadership role with key responsibilities in hiring and onboarding, financial management and regulatory compliance, setting standards for quality assurance, leading sales and marketing processes, pre-opening inspections, and organization licensure.
- Drove occupancy to 96% - achieved in 4th quarter of 2023
- Managed a budget of $7 million in yearly revenue dollars
- Elimination of agency - shift bonus - & over-time
- Recipient of the Frontier Management Leadership Award/LIFE Award - (Leadership-Initiative-Focus & Exceeding Expectation ) 2022
- Supervised a top-level team of 80 employees
Executive Director
The Stratford
02.2018 - 02.2019
- Directed the operations of a 148 IL/AL bed community inclusive of a 32-bed secured Alzheimer's unit while maintaining and providing high standard resident care and driving internal and external marketing.
Executive Director
Senior Lifestyle Corporation
10.2016 - 11.2017
- She has worked extensively in a leadership role with key responsibilities in hiring and onboarding, financial management and regulatory compliance, setting standards for quality assurance, leading sales and marketing processes, pre-opening inspections, and organization licensure.
Executive Director
Good Neighbor Care
10.2015 - 09.2016
- Public Affairs/Marketing to medical community, senior organizations, civic organizations, and local businesses
- Building the foundation and position the startup of Communities for success.
Executive Director
Granite Gate Senior Living
04.2013 - 08.2015
- Directed the operations of a 127 IL/AL bed community inclusive of a 34-bed secured Alzheimer's unit while maintaining and providing high standard resident care and driving internal and external marketing.
Executive Director
Prestige Assisted Living
03.2006 - 03.2013
- She directed the operations of a 44-bed AL and a 16-bed secured Alzheimer's unit while ensuring the delivery of quality care.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Represented the organization to the local public by giving presentations and speeches and participating in community events.
Education
Arizona Certified Assisted Living, Facility Manager, Senior Living/Assisted Living/Memory Care -
Florida Assisted Living Facility - Certification Core Training -
Texas Assisted Living Association Assisted Living, Certification of Completion Assisted Living, Texas Assisted Living Association -
Eden Alternative Associate Training -
Sarasota, FloridaSyracuse University, Gerontology, Certificate of Completion -
Onondaga Community College, Human Services, Associate of Science -
Skills
- Negotiation Techniques
- Community Operations
- Execution of Focused Sales and Marketing Plan
- Support Group Facilitator
- Compliance with State, Federal, Local Regulations
- Financial Reporting & Budget Management
- Onboarding & Employee Supervision
- Quality Care and Programming
- Servant Leadership
- Start-up Experience
Websites
Affiliations
- Assistance League of East Valley
- American Association of University Women
- Bloom & Grow Garden Society
- Alzheimer's Association- Support Group Facilitator
- Assistance League of Bay Area
- Member New Horizons Networking Association
- Member Alzheimer's Walk Retention Committee Member
- Western AZ Humane Society Board Member
- Beta Sigma Phi Sorority Advisory Member
- Salvation Army Board Member
- Love on a Leash (Pet Provided Therapy) Team Member
- Volunteer for New Hope Hospice of Lake Havasu City
- Founder of the Ms. Havasu Senior Pageant
- Founder of "A Dream Come True" Member of the Kiwanis of Lake Havasu City
- Member of Dog Scouts of Lake Havasu City
Awards
- Frontier Management Leadership Award/LIFE Award (2022)
- Shining Star Award Recipient Excellence in Customer Service/Resident Relations (2015)
- Prestige Community of the Year Award for Census Growth, Accounts Receivable, & Finance (2008 & 2009)
- Zontian of the Year Award Community Service (2004)
- Helped the Inn at The Fountains at Lake Pointe Woods achieve registration as an Eden Alternative Facility and was nominated for Inn Program Director of the Year (2001)
Community Service
- Frontier Management 2022 LIFE Award
- Community Service and Marketing Collaboration
- Boss's Day 2023
- Marketing the Community
Timeline
Founding Executive Director & Marketing/Sales Director
Eternal Spring of Gilbert
02.2019 - 04.2024
Executive Director
The Stratford
02.2018 - 02.2019
Executive Director
Senior Lifestyle Corporation
10.2016 - 11.2017
Executive Director
Good Neighbor Care
10.2015 - 09.2016
Executive Director
Granite Gate Senior Living
04.2013 - 08.2015
Executive Director
Prestige Assisted Living
03.2006 - 03.2013
Arizona Certified Assisted Living, Facility Manager, Senior Living/Assisted Living/Memory Care -
Florida Assisted Living Facility - Certification Core Training -
Texas Assisted Living Association Assisted Living, Certification of Completion Assisted Living, Texas Assisted Living Association -
Eden Alternative Associate Training -
Syracuse University, Gerontology, Certificate of Completion -
Onondaga Community College, Human Services, Associate of Science -
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