MARCIA VANWHY
Oneonta,NY
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.
Overview
9
9
years of professional experience
Work History
Relationship Banker
NBT BANK
09.2014 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Verified customer identity and reviewed documentation for accuracy.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Education
GED -
ONEONTA HIGH SCHOOL
Oneonta, NY06.1999
Skills
- Relationship Building and Management
- Recordkeeping Requirements
- Policy Development and Implementation
- Money Handling
- Banking
- Sales Expertise
- Employee Motivation
- Security Understanding
- Teller Support
- Cash Handling
- Customer Service-Oriented
- Problem Solving
- Team Collaboration
- Relationship Building
- Empathy and Understanding
- Effective Communication
- Customer Service Excellence
- Product Knowledge
- Decision Making
- Time Management
- Attention to Detail
- Cash Flow Management
- Adaptability and Flexibility
- Active Listening
- Banking Operations Knowledge
- Documentation
- Account Updating
- Negotiation Expertise
Timeline
Relationship Banker
NBT BANK
09.2014 - Current
GED -
ONEONTA HIGH SCHOOL
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