Marcia Vasquez
Newark,NJ
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Branch Operations Manager
Santander Bank Us
Newark, NJ
01.2006 - Current
- Managed branch operations in Santander Bank US, ensuring policy compliance and daily readiness.
- Oversaw teller workflows, cash controls, and vault procedures across branch activities.
- Monitored audit standards, risk controls, and documentation for Santander Bank US operations.
- Coordinated customer service processes with branch teammates and lending partners.
- Provided guidance on best practices for handling difficult customers or situations.
- Prepared monthly reports on branch performance metrics.
Education
Some College (No Degree) - Business Administration
Essex County College
Newark, NJSkills
- Audit compliance
- Cash management
- Vault procedures
- Branch reporting
- Sales management
- Customer service
Languages
English
Professional
Spanish
Professional
Portuguese
Elementary
Timeline
Branch Operations Manager
Santander Bank Us
01.2006 - Current
Some College (No Degree) - Business Administration
Essex County College