Marcia Veras
Teaneck
Summary
Compassionate Ambulatory Pediatric Registered Nurse at Lincoln Hospital Center, specializing in immunization administration and building strong customer relationships. Demonstrates a successful track record of collaborating with multidisciplinary teams to achieve optimal patient outcomes while providing essential emotional support to families. Bilingual in English and Spanish, committed to enhancing patient experiences through effective communication and teamwork.
Overview
18
18
years of professional experience
Work History
Ambulatory Pediatric Registered Nurse
Lincoln Hospital Center
The Bronx
04.2024 - Current
- Collaborated with multidisciplinary teams including physicians, nurses, therapists and dieticians to ensure the best possible outcomes for patients.
- Supported family members throughout the course of a child's illness by providing emotional support.
- Administered prescribed vaccines and treatments to children, ensuring proper dosages and patient safety.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Account Manager
Bhrags Home Care
Brooklyn
09.2022 - 03.2024
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Performing pre-assessment for potential clients and involving in the intake process.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns, been emphatic understanding their needs
- Renewed existing accounts by cementing trusting relationships with customers.
- Listened to customer needs to identify and recommend best products and services
Medicare Sales Representative
United Healt Care Group/ Fredom Health
Bronx
04.2015 - 06.2020
- Implemented and designed effective marketing strategies to adjust and sell insurance contracts.
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Interacted with senior population and conducted presentations at churches, centers and homes to sell and promote Medicare products.
- Utilized [Software] and [Software] to complete and submit sales activity reports and plans.
- Traveled throughout assigned territory and directly collaborated with community-based organizations to obtain referrals.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Certified Application Counselor/Facilitator Enrol
Health First Health Insurance
The Bronx
11.2006 - 03.2015
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science RN - RN/BSN
Universidad Sagrado Corazon
Puerto Rico06.2022
HIV Counselor - Certified HIV Counselor
NYDOH
New York, NY06.1999
Skills
- Performance Evaluation
- Customer Relationships
- Microsoft Office
- Coordinating Paperwork
- Teamwork and Collaboration
- Time Management
- Bilingual English/Spanish
- Room preparation
- Immunization administration
Education and Training
other,other,other
Timeline
Ambulatory Pediatric Registered Nurse
Lincoln Hospital Center
04.2024 - Current
Account Manager
Bhrags Home Care
09.2022 - 03.2024
Medicare Sales Representative
United Healt Care Group/ Fredom Health
04.2015 - 06.2020
Certified Application Counselor/Facilitator Enrol
Health First Health Insurance
11.2006 - 03.2015
Bachelor of Science RN - RN/BSN
Universidad Sagrado Corazon
HIV Counselor - Certified HIV Counselor
NYDOH
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