Marcia Walkes
Macon
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Known for maintaining a positive attitude and consistently delivering results. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. A reliable and dedicated professional who excels in fast-paced environments and excels at problem-solving.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Adeeco
03.2023 - Current
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
To Go Specialist
Applebees
05.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Increased repeat business by consistently providing friendly and attentive service.
- Assisted in menu development for takeout options, considering ease of transport and food quality upon arrival.
Dispatch Manager
Centurion Security Group
01.2021 - 07.2023
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
Operations Manager
Imperial Facility Services
01.2014 - 05.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
- Achieved higher bid success rates by developing and implementing effective bidding processes.
- Delivered winning proposals by researching and analyzing competitors, ensuring a competitive edge in every submission.
- Streamlined the proposal development process with thorough document management, leading to increased efficiency and quicker turnaround times.
- Managed cross-functional teams effectively, ensuring timely completion of tasks required for the development of high-quality bids.
- Provided useful insights from past projects experience which helped in designing more compelling offers for prospective clients.
- Evaluated post-bid results to identify areas for improvement in future proposals by conducting thorough debriefs with both internal teams and clients.
- Managed and filed contracts, invoices and other documents associated with talent.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Temporary PVC-Seasonal Driver
UPS
09.2022 - 12.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Education
Bachelor of Science - Criminal Justice
Everest University - Tampa
05.2014
High School Diploma -
Pace Center For Girls
06.2004
Skills
- Inventory Tracking
- Warehouse Logistics
- Operations Support
- Order Fulfillment
- Scheduling
- Office Administration
- Invoice Processing
- Data Entry
- Appointment Scheduling
- Clerical Support
- Computer Skills
- Customer service
- Active listening
- Critical thinking
Timeline
To Go Specialist
Applebees
05.2023 - 12.2023
Warehouse Worker
Adeeco
03.2023 - Current
Temporary PVC-Seasonal Driver
UPS
09.2022 - 12.2022
Dispatch Manager
Centurion Security Group
01.2021 - 07.2023
Operations Manager
Imperial Facility Services
01.2014 - 05.2023
High School Diploma -
Pace Center For Girls
Bachelor of Science - Criminal Justice
Everest University - Tampa
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