Marcia Walters
Cleveland,Georgia
Summary
Results-driven RN Leader with deep experience in emergency medicine, care coordination, and discharge planning. Known for leading complex operations, developing policy, and removing barriers to care to improve outcomes, patient flow, and continuity across hospital settings.
Overview
2027
2027
years of professional experience
Work History
Director of Care Coordination
Northside Hospital
Lawrenceville, Georgia
2024 - Current
- Strategic and operational leadership across 2 hospitals overseeing a team of 100+ employees, including RNs, Social Workers, and clinical support
- Managed comprehensive care coordination, utilization review, discharge planning, and transitions of care programs at both hospitals
- Led initiatives to reduce avoidable readmissions, improve patient flow, optimize resource utilization, and enhance overall patient experience
Manager of Care Coordination
Northside Hospi
Cumming, Georgia
2019 - 2024
- Led interdisciplinary team by providing clinical leadership, coaching, performance feedback, and professional development to enhance team effectiveness
- Contributed to process-improvement initiatives to enhance patient experience, streamline care processes, and ensure continuity of care
- Monitored high-risk and medically complex patients to identify barriers to care and prevent avoidable admissions, thereby improving clinical outcomes
RN Care Coordination Supervisor
Northside Hospital Forsyth
Cumming, Georgia
2011 - 2019
- Managed utilization review and discharge planning for caseload of 18-20 patients, ensuring timely and effective transitions to post-hospital care.
- Resolved initial and concurrent insurance denials for hospital admissions, facilitating patient access to necessary services.
- Followed up daily with insurance companies for authorization of hospital days, ensuring continued coverage and minimizing delays in patient care.
- Coordinated DME and home health services to ensure smooth transitions for patients after hospital discharge.
ED Staff RN / Relief Charge Nurse
Northside Hospital Forsyth
Cumming, Georgia
2007 - 2011
- Delivered compassionate care to patients with acute and emergent conditions in fast-paced Emergency Department, ensuring timely interventions
- Responded to medical emergencies, including cardiac arrest, respiratory distress, trauma, and other life-threatening conditions, stabilizing patients for further treatment
Director of the Emergency Department
Barrow Community Hospital
Winder, Georgia
2004 - 2006
- Oversaw ED staff, including recruitment, salary management, and disciplinary actions.
- Formulated the annual budget for the Department working closely with the CFO
- Coordinated ordering and inventory of department supplies to ensure staff access.
- Maintained accurate labor statistics to track staffing efficiency.
- Writing department specific Policies and Procedures
- Led staff education sessions to improve team knowledge and skills.
Charge Nurse, Emergency Department
Grady Healthcare System
Atlanta, Georgia
2003 - 2004
- Clinical Charge Nurse in the ED caring for critically ill medical patients. 2 Critical Care Rooms each housing 4 ICU patients, a CPR / Trauma room, 50 patient care areas, a detention area that housed 10 inmates and an asthma room housing 8 patients. Coordinated patient flow, staffing, and disciplinary actions in collaboration with attending ED physician.
- Supervised Grady Emergency Department nursing staff and assigned patient care tasks.
- Triaged emergency patients and prioritized treatment based on acuity.
- Coordinated admissions, transfers, and discharges with physicians and care teams.
Agency Registered Nurse
Grady Healthcare System
Atlanta, GA
2000 - 2003
- Led nursing staff across all areas of the Emergency Department as Shift Charge Nurse
- Provided comprehensive care for patients with emergent medical and traumatic needs
- Trained and oriented new nursing staff to ensure smooth integration into the team
Director of the ED, ICU, Recovery Room
Chestatee Regional Hospital
Dahlonega, Georgia
1998 - 2000
- Led staff management across ED, ICU, and Recovery Room, ensuring optimal team performance and patient care.
- Collaborated with Physician Medical Director and Physician Management to align departmental goals with clinical objectives.
- Developed and maintained comprehensive department policies to enhance operational efficiency and compliance.
- Implemented Paramedic Nurse Extenders in the ED
- Managed administrative calls for hospital operations
- Provided examination services as Sexual Assault Nurse Examiner in four counties
- Contributed to the Community wide Child Abuse Prevention Committee.
Director of Education
Chestatee Regional Hospital
Dahlonega, Georgia
1996 - 1998
- Oversaw educational programs addressing needs of staff and patients to enhance knowledge and skills.
- Coordinated community medical fairs providing screenings and education on hypertension, diabetes, and cholesterol management to promote community health.
- Instructed CPR courses for staff and community members.
- Adhered to Joint Commission Standards for staff education.
- Implemented annual education skills stations for nursing staff
- Facilitated hospital orientation for new employees to ensure comprehensive understanding of policies and procedures.
RN, Emergency Room
Bronson Methodist Hospital
Kalamazoo, Michigan
1993 - 1996
- Triage emergency patients according to Bronson Methodist Hospital protocols to ensure timely care.
- Assess vital signs and symptoms in fast-paced emergency rooms.
- Coordinated patient care and staff during day shifts to optimize workflow and enhance patient outcomes.
- Established partnership with local volunteer EMS Service to integrate Paramedics into ED as shared paid staff, improving emergency response.
LPN / RN
Borgess Medical Center
Kalamazoo, Michigan
1979 - 1993
- Collaborated across hospital units including pediatrics, neurology/neurosurgery, orthopedics, and trauma to ensure comprehensive patient care
- Assisted Kalamazoo Center for Medical Studies in orthopedic outpatient clinic, supporting physician residency program through hands-on experience
- Delivered bedside nursing care in Borgess Medical Center acute care units
- Monitored vital signs and reported patient changes to registered nurses
- Administered medications and maintained accurate medication records
Education
EMT
EMS
Constantine, MI01-1993
Registered Nurse -
Kalamazoo Valley Community College
Kalamazoo, MI01-1992
LPN
Glen Oaks Community College
01-1980
Sexual Assault Nurse Examiner
EMS Training Center
Skills
- Care coordination
- Utilization review
- Discharge planning
- Transitions of care
- Policy development
- Clinical leadership
- Emergency Medicine
- Triage
Affiliations
- Volunteer with Georgia Baptist Disaster Response
Timeline
Director of Care Coordination
Northside Hospital
2024 - Current
Manager of Care Coordination
Northside Hospi
2019 - 2024
RN Care Coordination Supervisor
Northside Hospital Forsyth
2011 - 2019
ED Staff RN / Relief Charge Nurse
Northside Hospital Forsyth
2007 - 2011
Director of the Emergency Department
Barrow Community Hospital
2004 - 2006
Charge Nurse, Emergency Department
Grady Healthcare System
2003 - 2004
Agency Registered Nurse
Grady Healthcare System
2000 - 2003
Director of the ED, ICU, Recovery Room
Chestatee Regional Hospital
1998 - 2000
Director of Education
Chestatee Regional Hospital
1996 - 1998
RN, Emergency Room
Bronson Methodist Hospital
1993 - 1996
LPN / RN
Borgess Medical Center
1979 - 1993
EMT
EMS
Registered Nurse -
Kalamazoo Valley Community College
LPN
Glen Oaks Community College
Sexual Assault Nurse Examiner
EMS Training Center