Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marcia Welsh

Marcia Welsh

Valrico,FL

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of residents and training in subdivision. Motivated to learn, grow and excel in helping clients. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Community rep. Position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position in new community environment. Ready to help team achieve company goals. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Community Rep.

HG. Management LLC
Thonotosassa, FL
02.2005 - 08.2020
  • Assisted residents with move-in and move-out processes.
  • Delivered input regarding how to continually improve community and enhance resident relations.
  • Facilitated resident retention process and renewal paperwork.
  • Assisted with achieving financial goals through closing on renewals and transfers, participating in leasing and communicating value of communities.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Handled calls per day to address customer inquiries and concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Processed resident applications, lease documents and related paperwork.

Education

Associate of Arts - Fashion Design

Traphagen School of Fashion
New York, NY
05.1980

Skills

  • Understanding Customer Needs
  • Verbal and Written Communication
  • Customer Account Management
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Products and Services
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Computer Proficiency
  • Administrative and Office Support
  • Proactive Self-Starter
  • Strong Analytical and Problem Solving Skills
  • Microsoft Office Suite
  • Document and Records Management
  • Establishing and Maintaining Customer Relationships
  • Merchandise Orders and Exchanges
  • Promoting Brand and Company Identity
  • Excellent Attention to Detail
  • Inbound and Outbound Calling
  • Product and service sales
  • Problem-Solving
  • Organization and Time Management
  • Data Entry

Timeline

Community Rep.

HG. Management LLC
02.2005 - 08.2020

Associate of Arts - Fashion Design

Traphagen School of Fashion
Marcia Welsh