Marcia Williams
Midvale,Utah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
CNA Supervisor
Home Watch Caregivers Of Utah
08.2022 - 01.2024
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
- Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
- Implemented ongoing professional development opportunities for CNA staff, leading to improved skills and knowledge.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
- Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Provided guidance on infection control protocols for CNAs, resulting in a safer working environment.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
CNA/Caregiver
Home Watch Caregivers Of Utah
04.2014 - 08.2022
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported needs of [100 )+ residents under long-term care
Education
CNA Certification
Cole Holland CNA School
5282 So. Commerce Dr. D-100 Murray, Utah 8410701.2019
Skills
- Customer Service
- Training and mentoring
- Certified in CPR/AED
- HIPAA Guidelines
- Employee Supervision
Timeline
CNA Supervisor
Home Watch Caregivers Of Utah
08.2022 - 01.2024
CNA/Caregiver
Home Watch Caregivers Of Utah
04.2014 - 08.2022
CNA Certification
Cole Holland CNA School
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