Marcia Zeballos

• Oversee daily operations for a top-performing business brokerage supporting 10+ agents.
• Maintain listing and website accuracy, manage CRM records, and handle buyer/seller lead flow.
• Prepare and edit CIMs, contracts, offer documents, and internal reports.
• Design and manage newsletters and email marketing campaigns.
• Coordinate vendor relations, office logistics, onboarding, and technology troubleshooting.
• Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
• Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.

• Provided end-of-term support to a portfolio of 1,000+ retail and lease accounts, maintaining a 95%+ customer satisfaction score during transitions
• Managed daily inbound/outbound campaigns averaging 100+ customer interactions, contributing to a 20% increase in lease retention rates
• Successfully guided 800+ customers through inspections, returns, and buyout processes, ensuring 100% compliance with corporate lease-end policies

• Conducted 100+ internal audits to ensure compliance with FEMA guidelines and evolving municipal regulations, reducing audit-related issues by 30%
• Monitored and assessed risk data across 500+ properties, implementing remediation plans that improved regulatory response times by 40%
• Partnered with vendors and federal housing agencies (including HUD, Fannie Mae, and Freddie Mac) to maintain 98% code compliance across assigned portfolios

• Supervised a customer care team handling 50+ escalations and travel bookings daily, maintaining a 92% issue resolution rate within 24 hours
• Managed all administrative operations, including reporting and scheduling, which improved team efficiency by 25%
• Cultivated lasting client relationships that led to a 15% increase in repeat bookings and consistent referral growth quarter over quarter

Collections Specialist – Gramercy Capital Corp
• Oversaw lease compliance and collections for a commercial real estate portfolio valued at $50M+, coordinating with tenants and property managers to resolve delinquencies
• Reduced outstanding balances by 18% through strategic follow-ups and proactive account management
• Ensured accurate lease data and financial reporting across 100+ active accounts
Credit Analyst – AmeriCredit Financial Services
• Reviewed and assessed 75+ auto finance applications weekly, ensuring alignment with internal risk models and compliance standards
• Approved contracts totaling over $3M monthly, balancing profitability with creditworthiness criteria
• Collaborated with underwriting, dealer relations, and processing teams to streamline loan origination and funding timelines

• Directed call center operations, overseeing delinquency portfolios worth $37M+.
• Trained staff, implemented performance metrics, and reduced delinquency through workflow optimization.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.