Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcia Aparecida Conselheiro

Mount Vernon,NY

Summary

Seasoned Cleaner Supervisor with wide-ranging experience in managing cleaning teams for various commercial and residential spaces. Proven ability to train, supervise, and motivate staff while simultaneously ensuring high-quality cleaning service delivery. Known for strong organizational skills, solid decision-making abilities, and aptitude for innovation that drives efficiency in operations. Made significant impact by implementing streamlined processes that improved team productivity in previous roles.

Overview

23
23
years of professional experience

Work History

Curadora De Idosos

Private Care
Lisbon, Portugal
04.2024 - 10.2024
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Commercial Cleaner

Restaurante e Cervejaria Santa Cruz
Lisbon, Portugal
08.2019 - 10.2024
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Removed trash from bins and disposed of it properly according to regulations.
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.

Cleaner Supervisor

Servest Group
Swindon, Inglaterra
08.2007 - 11.2018
  • Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
  • Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
  • Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
  • Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
  • Schedule staff shifts according to operational requirements while considering individuals' availability.
  • Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
  • Develop performance objectives for cleaners with an emphasis on quality service delivery; conduct appraisals as required.
  • Monitor stock levels of consumables such as soap, toilet paper and order additional supplies when needed.
  • Work closely with management to develop strategies for improving cleaning services across the organisation.
  • Promote good working relationships between cleaners by encouraging team spirit among colleagues.
  • Handle disciplinary issues according to established procedures; document warnings given in accordance with organisational guidelines.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Kitchen Staff Member

Casa de Repouso San Riccardo Pampuri
Pavia, Italia
05.2001 - 11.2004
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
  • Operated dishwashers to sanitize dishes and silverware.
  • Organized storage areas for efficient access to items when needed.
  • Sanitized surfaces with approved cleaning solutions after each task was completed.

Education

SECOND YEAR - LAW

Universidade De Lisboa
Lisbon PT
07-2024

Skills

  • Waste disposal
  • Health and safety
  • Policy enforcement
  • Chemical handling
  • Scheduling
  • Ordering cleaning supplies
  • Task assignment
  • Cleaning practices
  • Quality assurance controls
  • Vacuuming and sweeping
  • Washing windows
  • Quality assurance and control
  • Staff training and development
  • Team building
  • Cleaning and sanitation

Languages

Italian
Native/ Bilingual
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Curadora De Idosos

Private Care
04.2024 - 10.2024

Commercial Cleaner

Restaurante e Cervejaria Santa Cruz
08.2019 - 10.2024

Cleaner Supervisor

Servest Group
08.2007 - 11.2018

Kitchen Staff Member

Casa de Repouso San Riccardo Pampuri
05.2001 - 11.2004

SECOND YEAR - LAW

Universidade De Lisboa

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Marcia Aparecida Conselheiro