MARCIA E Edwords
Lakeside,CA
Summary
Dynamic and results-oriented professional with extensive experience as an Independent Contractor and Administrative Supervisor at Tri City Hospital. Excelled in requirements gathering and client consultation, boosting customer engagement through innovative marketing strategies and exceptional service. Proven track record in enhancing productivity and performance metrics, demonstrating a keen ability to exceed project and customer expectations.
Overview
50
50
years of professional experience
Work History
Independent Contractor
Self Employed Services
Lakeside, CA
04.1975 - Current
- Performed quality assurance testing on all products prior to release.
- Maintained relationships with existing customers while seeking new ones.
- Coordinated shipping of products or services to customers in a timely manner.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Built successful partnerships with other businesses in related industries.
- Developed and implemented marketing strategies to increase customer engagement.
- Worked well with architects, clients and fellow contractors to achieve project visions.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Provided technical assistance to clients in using services.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
- Delivered high level of customer service and support by answering questions and returning phone calls rapidly.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Supervisor of Operations
Zybex
Oceanside CA, CA
06.1979 - 06.1981
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
Education
Associate of Science - Medical Anthropology
Southern Illinois University 1978
Carbondale, IL06-1978
CPC - MEDICAL BILLING AND CODING
Southern Illinois University, Carbondale
Carbondale, IL 02.1977 - 06.1979
Skills
- Billing control
- Quoting and estimating
- Requirements gathering
- Work inspections
- Safety compliance
- Production planning
- Schedule management
- Estimations and quotes
- Service marketing
- Performance metrics
- Marketing strategies
- Safety compliance
- Client consultation
- Contract terms implementation
Timeline
Supervisor of Operations
Zybex
06.1979 - 06.1981
CPC - MEDICAL BILLING AND CODING
Southern Illinois University, Carbondale
02.1977 - 06.1979
Independent Contractor
Self Employed Services
04.1975 - Current
Associate of Science - Medical Anthropology
Southern Illinois University 1978
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