Marcial Rivera
Cumming,GA
Summary
Highly proactive manager with more than 10 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant-manager
La Hacienda Mexican Restaurant
2023.11 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Restaurant Manager
Chipolte
2012.04 - 2023.11
- Developed unique events and special promotions to drive sales.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Coordinated with catering staff to deliver food services for special events and functions.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
Associate in Culinary Arts - Culinary Arts
Institute of Banking And Commerce
San Juan. PR05.2007
Skills
- Staff Scheduling
- Pre-shift walk-through
- Problem-Solving
- Coaching and Mentoring
- Front of House Management
- Recruitment and hiring
- Delegating Assignments and Tasks
- Customer Service
- Inventory Management
- Scheduling
- ServeSafe Manager
Accomplishments
Under my management, the Chipotle Restaurant at Cumming got the restaurateur level.
Certification
ServSafe Certified (5/22/18 - 5/22/24)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant-manager
La Hacienda Mexican Restaurant
2023.11 - Current
Restaurant Manager
Chipolte
2012.04 - 2023.11
Associate in Culinary Arts - Culinary Arts
Institute of Banking And Commerce
ServSafe Certified (5/22/18 - 5/22/24)
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