Marcianne Lewandowski
Seven Lakes,NC
Summary
Driven accounting professional aiming to leverage 30 years of experience in accounting roles. Demonstrated success in managing receivables and offering meticulous oversight of general ledger management. Seasoned administrative and accounting professional known for accuracy and efficiency managing administrative needs. Well-organized and attentive with good communication, problem-solving and multitasking abilities. Self-directed and team-oriented.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Southern Software, Inc.
01.2019 - 04.2024
- Managed a large regional territory to drive new sales and expand on existing relationships in VA, NC, SC, TN, OH, GA, FL, AL and AR. Drove growth year over year.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
Technical Marketing Manager
Southern Software, Inc.
07.2015 - 12.2018
- Streamlined internal communication by implementing a centralized project management system for cross-functional teams.
- Partnered closely with managers and marketers to understand marketing strategies, distill key functionality and help develop core positioning approaches.
- Crafted messaging to differentiate products from competition and substitutes.
- Presented at industry conferences and events, demonstrating product expertise and increasing brand visibility among key stakeholders.
Customer Service Representative
Southern Software, Inc.
09.2014 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Finance Analyst
Coty, Inc.
02.2010 - 03.2013
- Account reconciliation lag time after payment decreased from 90 to 5 days
- Strengthened internal communication between finance department and other business units, fostering collaboration towards shared objectives.
- Forecast accuracy of monthly and quarterly cash forecast at 98%
- Met or exceeded monthly Days to Pay goal individually and as a team
- 2010 actual 44 days to 2012 actual of 28 days
- Average repayment of customer deductions highest in department at 97%.
Contractor/Customer Finance Specialist
Accounting Principals, Inc. /Coty, Inc.
02.2009 - 02.2010
- Delivered high-quality work on time and within budget, earning positive feedback from client.
- Delivered outstanding service to client to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Consulted with client to assess needs and propose optimal solutions.
Accountant/Bookkeeper
River Bluff Transportation LLC
07.2007 - 01.2008
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Contract Administrator
Veolia Transportation, Inc.
01.2006 - 12.2006
- Managed the two largest transit contracts for the organization worth $27 million in yearly revenue, a fleet size of 196 buses, 214 operators and 35 mechanics
- Negotiated contract amendment with client
- Directed efforts with key finance personnel in regards to the financial operation of the contracts
- Managed the budget preparation process with operations and maintenance departments for both facilities
- Reviewed, edited and submitted budgets to corporate finance department
- Prepared monthly budget analysis and reported findings to Regional General Manager and presented cost cutting measures
- Formulated and implemented procedures to increase productivity
- Reviewed operational records and reports to detect deviations from operational practices and prepared directives to eliminate infractions
- Managed receivables and payables for all departments
- Reconciled payments and identified discrepancies
- Made necessary adjustments or took action against customer.
Transit Analyst
Veolia Transportation, Inc.
08.2004 - 01.2006
- Compiled and prepared yearly operation and maintenance budgets for both facilities
- Responsible for the maintenance of scheduling database including the weekly upload of the schedules, schedule changes, operator assignments
- Worked closely with Operations to ensure schedule accuracy
- Compiled and analyzed reported revenue hours against operator payroll hours (performance)
- Coordinated all billing activities with client
- Worked closely with company project manager to ensure accurate billing and record keeping to client on various client requested projects (i.e., facility renovation, shelter lighting, etc.)
- Negotiated contracts with vault vendors
- Trained new operators on the fare box system to ensure accurate data input
- Responsible for all accounts receivable and payable activities for all departments
- Reconciled payments and identified discrepancies
- Made necessary adjustments or acted against customer.
Management Analyst
Veolia Transportation, Inc.
12.2002 - 08.2004
Financial Analyst - Contractor
Convergenz
01.2001 - 12.2002
Market Analyst
Lehigh Portland Cement Company
01.1999 - 01.2001
Credit Manager
Lehigh Portland Cement Company
01.1997 - 01.1999
Education
B.S., Office Administration -
Southwest Missouri State University (currently Known As Missouri State University)
Springfield, MOSkills
- Analytical Reasoning
- Complex Problem Solving
- Financial Statement Analysis
- Effective Time Management
- Budget Forecasting Expertise
- Strong Organizational Skills
- Account Reconciliation Expert
- General Ledger Expertise
- Customer Relations Expert
- Superior Research Skills
- Flexible Team Player
- Advance Computer Proficiency
- 15 Years SAP Experience
- AR/AP Expertise
- Territory Management
- Performance Tracking
- Revenue Growth
- CRM proficiency
- Customer relationship development
- Client Engagement
- Data-driven
- Financial Acumen
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Task Prioritization
- Analytical Thinking
Certification
- IT Liaison, Productivity Point
- Advanced SAP Functions, Lehigh Portland Cement
Timeline
Regional Account Manager
Southern Software, Inc.
01.2019 - 04.2024
Technical Marketing Manager
Southern Software, Inc.
07.2015 - 12.2018
Customer Service Representative
Southern Software, Inc.
09.2014 - 06.2015
Customer Finance Analyst
Coty, Inc.
02.2010 - 03.2013
Contractor/Customer Finance Specialist
Accounting Principals, Inc. /Coty, Inc.
02.2009 - 02.2010
Accountant/Bookkeeper
River Bluff Transportation LLC
07.2007 - 01.2008
Contract Administrator
Veolia Transportation, Inc.
01.2006 - 12.2006
Transit Analyst
Veolia Transportation, Inc.
08.2004 - 01.2006
Management Analyst
Veolia Transportation, Inc.
12.2002 - 08.2004
Financial Analyst - Contractor
Convergenz
01.2001 - 12.2002
Market Analyst
Lehigh Portland Cement Company
01.1999 - 01.2001
Credit Manager
Lehigh Portland Cement Company
01.1997 - 01.1999
B.S., Office Administration -
Southwest Missouri State University (currently Known As Missouri State University)
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