Marcia R Wright

In my role as a Fulfillment Specialist in 2025, I successfully booked 428 loans while maintaining exceptional quality standards. I achieved an overall QA review score of 98.84%, significantly exceeding the standard benchmark of 90% and surpassing the performance goal of 95%. My strong dedication and attention to detail have been key drivers of my success, enabling me to consistently deliver accurate, high-quality results while maintaining efficiency.

Manage a portfolio of 50–60 small business and commercial loans undergoing workout, with average loan balances exceeding $300K.

• Maintain strong portfolio performance by effectively managing maturities, delinquency levels, and non-accrual accounts.
• Restructure high-risk loans by analyzing financial statements, renegotiating terms, securing principal reductions or settlements, and obtaining additional collateral when needed—ensuring successful return of loans to performing status.
• Proactively monitor and resolve past-due accounts through strategic collection efforts, including phone outreach, email communication, and coordination of field visits for non-responsive borrowers.
• Demonstrate strong problem-solving and multitasking abilities while remaining informed on financial trends to deliver optimal outcomes for borrowers and the institution.
• Support team development by assisting in onboarding and training new employees within the department.

Document, and ensure communication of, key risks.
Identify key risks and mitigating factors of potential investments, such as asset types and values, legal
and ownership structures, professional reputations, customer bases, or industry segments. Analyze
credit data and financial statements to determine the degree of risk involved in
extending credit or lending money.
Generate financial ratios, using computer programs, to evaluate customers' financial status.
Evaluate customer records and recommend payment plans based on earnings, savings data,
payment history, and purchase activity.

Arrange for debt repayment or establish repayment schedules, based on customers' financial
situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit
payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems. Record
information about financial status of customers and status of collection efforts.
Receive payments and post amounts paid to customer accounts.
Negotiate credit extensions when necessary.