Marcidene Foster
Sanford,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Sales Agent
Charter Communications, Spectrum
05.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Achieved top performer status within company due to consistent high sales numbers.
- Met existing customers to review current services and expand sales opportunities.
Data Entry Clerk
Aston Carter
07.2023 - 01.2024
- Ensured compliance with HIPAA regulations through careful handling of confidential patient data during entry process.
- Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
- Expedited claim processing by accurately entering insurance details for prompt reimbursement.
- Enhanced communication between departments by providing accurate and up-to-date patient information as needed for optimal care coordination.
- Addressed discrepancies in data entry tasks promptly and accurately to maintain overall quality of medical information.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
Oncology Clinical Research Associate
CVS Caremark
11.2020 - 03.2023
- Enhanced patient care by closely monitoring and reporting adverse events in oncology clinical trials.
- Reviewed incoming data for consistency and accuracy, ensuring high-quality results in cancer research studies.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Demonstrated adaptability through cross-training in various roles within pharmacy setting to better serve customers as needed.
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Representative
MatrixCare
03.2018 - 11.2020
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Provided exceptional customer service throughout entire sales process, fostering loyalty among clients and repeat business opportunities.
- Researched potential clients and markets to prepare for appointments.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Senior Sales Executive
CenturyLink
12.2017 - 03.2018
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Exceeded sales targets by effectively managing diverse portfolio of products and services.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company's offerings competitively in marketplace.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Lewis University
Romeoville, IL07.1990
Skills
- Product Demonstrations
- Strategy Development
- Paperwork Processing
- Making Offers
- Document Processing
- Mail Handling
- Insurance Processing
- Office Administration
- Insurance Eligibility
- Problem Solving
Timeline
Data Entry Clerk
Aston Carter
07.2023 - 01.2024
Sales Agent
Charter Communications, Spectrum
05.2023 - Current
Oncology Clinical Research Associate
CVS Caremark
11.2020 - 03.2023
Medical Representative
MatrixCare
03.2018 - 11.2020
Senior Sales Executive
CenturyLink
12.2017 - 03.2018
Associate of Science - Administrative Assistance And Secretarial Science
Lewis University
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