Summary
Overview
Work History
Education
Skills
Timeline
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Marcidene Foster

Sanford,FL

Summary

Productive responsible and dedicated with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.

Overview

5
5
years of professional experience

Work History

PSR RPH Tech

CVS Specialty Pharmacy
11.2020 - 03.2023
  • Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
  • Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
  • Reported adverse drug events to comply with regulatory policies and procedures.
  • Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
  • Maintained appropriate drug records and completed reports as necessary.
  • Responsible for scheduling orders
  • Worked well in team setting, providing support and guidance
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Worked effectively in fast-paced environments
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Medical Service Specialist

TeleTech Holdings
03.2018 - 11.2020
  • Prepared patient charts by properly filing charts and transcribing pertinent information.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Collaborated with team members to deliver quality health care to patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Answered patient inquiries and provided information about healthcare services.
  • Supported office operations by expertly handling administrative needs.
  • Interviewed patients to document case histories, verify insurance eligibility and obtain referrals.
  • Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
  • Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
  • Contacted insurance companies to verify coverage, deductibles and payments.
  • Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Provided family members with general health education and tips for patient care.

Sr Account Executive

CenturyLink
12.2017 - 12.2019
  • Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
  • Maintained contact information database by keeping account details updated, clear and relevant.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Increased revenue by communicating payment changes and product updates to customers.
  • Managed and mentored team of account executives.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Motivated team members to meet and exceed sales targets.
  • Brought in over $[500,000] in revenue while managing multiple high-profile accounts.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Maintained contact information database by keeping account details updated, clear and relevant
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements

Education

Associate of Science - Business

Lewis University
Romeoville, IL
06.1990

Skills

  • Regulatory Requirements
  • Quality Assurance Controls
  • FDA Drug Safety Guidelines
  • Insurance Requirements
  • Medicare and Medicaid Processes
  • Patient Medical Histories
  • Quality Patient Care
  • Order Fulfillment
  • Maintaining Records
  • Billing Management
  • Insurance Coordination
  • Documentation Skills
  • Customer Service
  • Insurance Coverage Verification
  • File Insurance Claims
  • Update Accounts

Timeline

PSR RPH Tech

CVS Specialty Pharmacy
11.2020 - 03.2023

Medical Service Specialist

TeleTech Holdings
03.2018 - 11.2020

Sr Account Executive

CenturyLink
12.2017 - 12.2019

Associate of Science - Business

Lewis University

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Marcidene Foster