Marcie Bollinger
Summary
High-visibility leadership style with open communication and transparency that fosters a cooperative work environment.
Overview
10
10
years of professional experience
Work History
Patient Access Emergency Department Supervisor
Phoenix childrens hospital
Phoenix
07.2019 - Current
- Responsible for direct supervision of Patient Access care team members supporting the 60 bed phoenix children's hospital Emergency Department
- The Emergency Department is a Level 1 pediatric Trauma Center
- The Supervisor’s oversight includes accurate and timely patient arrival/check in, demographic and insurance verification, financial navigation, bed side registration, copay collections, check-out, and admissions
- The Supervisor has the in depth knowledge and ability of each Patient Access function performed within the department and will as needed perform these functions
- The above functions are performed in a clinical environment requiring both the Supervisor and the Patient Access care team members to work in tandem with varying levels of clinical staff and clinical leadership
- The Supervisor oversees Patient Access care team members working 24/7 and under the oversight of the Patient Access Manager, the Supervisor is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement
- Coach and provide training for staff and direct employees toward established department goals
- Conduct interviews, orient, train, counsel, mentor, discipline and evaluate all staff members
- The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure that ensures timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services
- The Patient Access Supervisor ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility
- Creates an environment where new ideas are encouraged
- Reinforces staff involvement in all improvement activities and develops department goals and objectives which support the health system
- Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.
Intake Coordinator
aVEANNA HEALTH CARE
05.2018 - 07.2019
- Responsible for providing a high level of customer service to our patients and their caregivers from intake to discharge
- Process referrals from hospitals, clinics, and facilities for patients on Enteral and Oral Therapy
- Complete data entry on new account set ups and verify insurance for accuracy and completeness and resolve discrepancies as needed
- Request and log prior authorizations on patient accounts, create sales orders, and templates
- Answer inbound calls from members, healthcare providers, and insurance providers
- Assist clinical liaisons with obtaining medical records and arranging hospital/home pump teaches.
Patient Communication Representative
UCLA
04.2015 - 05.2017
- Provided a high level of patient analytical services over the telephone for assigned practices or service areas by utilizing state-of-the-art telecommunications and computer information systems
- These services include, but not limited to: patient to physician communication, physician to physician communication, serve as a resource and contact for information and services, referral source to UCLA Health, and utilization of our EMR System to communicate patient care and schedule & register a variety of appointments effectively and efficiently
- Insurance processing and verification and served as the initial point of contact for various practices and services.
Lead Patient Access Representative
Encino ER / Encino Medical Center
Encino, CA
01.2014 - 12.2016
- Managed patient registration
- Conducted Verification of insurance and collected patient liability
- Provided training to new hires for the outpatient department
- Created daily reports and handled worker compensation account
- Performed compliance checker for all Medicare patients and provided resolutions to problems in a case-to-case basis
- Assisted in ER registration and bed control
- Explained and obtained signatures on admission, clinical and financial forms
- Carried out insurance verification, consent and notification
- Interviewed patients to accurately obtain all opening information required for admission
- Bilingual translation for Spanish speaking patients
- Accurately charted and processed all necessary demographic, insurance, and chart notes from referring physicians, or from patient representatives, of system E-chart, to coordinate and schedule new patients.
Education
Associates Degree in Applied Science (Respiratory Care) -
Carrington college
Skills
- Team Supervision
- Workflow planner
- Staff Scheduling
- Staff Training
- Patient Satisfaction
- Business Administrative
- Coaching and mentoring
- Team Building
Timeline
Patient Access Emergency Department Supervisor
Phoenix childrens hospital
07.2019 - Current
Intake Coordinator
aVEANNA HEALTH CARE
05.2018 - 07.2019
Patient Communication Representative
UCLA
04.2015 - 05.2017
Lead Patient Access Representative
Encino ER / Encino Medical Center
01.2014 - 12.2016
Associates Degree in Applied Science (Respiratory Care) -
Carrington college