Marcie Corwin
St Louis,MO
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 30 years of guest service experience in hospitality and the healthcare industry. Hardworking, team player, and reliable.
Overview
14
14
years of professional experience
Work History
Certified Occupational Therapy Assistant
Adaptive Rehab
05.2019 - 04.2020
- Assisted patients with completing basic daily living activities such as grooming, dressing, and self-feeding.
- Helped improve fine motor, visual-perception, and sensory-processing skills.
- Provided direct occupational therapy services in skilled nursing facility settings.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence, and answering telephone calls.
Certified Occupational Therapy Assistant
Peter and Paul Community Services
06.2018 - 06.2019
- Mental Health Shelter
- Facilitate the development of skills needed for independent living, including using community resources, managing home and time, managing medication, and staying safe at home and in the community.
- Conduct weekly Life Skills Group to address coping skills, self-awareness, interpersonal and social skills, and role development.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational, and vocational areas.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence, and answering telephone calls.
Restaurant Manager/Server
Chava's Mexican Restaurant
05.2006 - 01.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of the involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Led a team of servers to meet customer service and sales targets consistently.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate of Science - Occupatonal Therapy
St Louis Community College-Meramec
St Louis, MO09-2018
Skills
- Customer service excellence
- Call center customer service
- Collaborative teamwork
- Multitasking and organization
- Payment processing
- Positive and professional
Timeline
Certified Occupational Therapy Assistant
Adaptive Rehab
05.2019 - 04.2020
Certified Occupational Therapy Assistant
Peter and Paul Community Services
06.2018 - 06.2019
Restaurant Manager/Server
Chava's Mexican Restaurant
05.2006 - 01.2017
Associate of Science - Occupatonal Therapy
St Louis Community College-Meramec