Marcie Crosby
St. Petersburg,FL
Summary
Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Talented Program Analyst driven to contribute useful information to strategic decision making and program planning with effective Type analysis. Proficient in Software and offering Number years of experience in Description industry to new role at Company Name. Highly organized, efficient and detail-oriented professional. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Program Analyst
Bay Pines VAMC
11.1999 - 10.2018
- Negotiated contracts with vendors, securing favorable terms that supported project timelines and budget constraints.
- Spearheaded the development of new initiatives that expanded the scope of existing programs while maintaining a focus on core objectives.
- Improved overall team performance by developing comprehensive training programs and providing ongoing mentorship.
- Monitored project milestones and deliverables closely, ensuring timely completion and adherence to established quality standards.
- Built strong relationships with internal teams and external partners, fostering a collaborative environment that supported project success.
- Prioritized tasks effectively based on criticality factors such as deadline proximity or impact level, ensuring optimal resource utilization.
- Continuously sought opportunities for professional development, staying current with industry best practices and emerging trends in program analysis.
- Optimized resource allocation for project success through detailed analysis and strategic planning.
- Managed cross-functional teams to ensure timely delivery of high-quality project outcomes.
- Implemented risk mitigation strategies, safeguarding the successful completion of projects and minimizing potential issues.
- Maintained regulatory compliance across all aspects of program operations, mitigating potential risks associated with noncompliance.
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Created and optimized records management strategies to coordinate and protect information.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Recommended Type operational improvements based on tracking and analysis of Type data.
Eligibility Coordinator
Bay Pines VAMC
12.2000 - 06.2001
- Adapted quickly to policy changes or updates in regulations by revising application review procedures accordingly.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure accurate eligibility determination.
- Mentored junior staff members on best practices in determining client eligibility while maintaining a high level of confidentiality.
- Analyzed data trends related to client demographics and program utilization rates, providing valuable insights for program improvements.
- Implemented quality control measures that improved accuracy in the eligibility determination process.
- Facilitated informative workshops for applicants on program requirements and application processes, increasing awareness among potential beneficiaries.
- Provided exceptional customer service by addressing inquiries and concerns from applicants and other stakeholders in a timely manner.
- Reduced application processing time with meticulous attention to detail and thorough assessment of applicants'' information.
- Streamlined case processing for better efficiency by implementing organizational strategies and prioritizing tasks.
- Conducted thorough reviews of documentation to establish clients'' eligibility for various assistance programs.
- Coordinated with multiple agencies to gather necessary information, ensuring accurate evaluation of applicant qualifications.
- Trained new Eligibility Coordinators on department procedures, contributing to the overall improvement of the team''s performance.
- Improved client satisfaction by efficiently managing eligibility cases and providing timely updates.
- Established strong relationships with community organizations and partners to enhance referral networks for individuals seeking assistance.
- Contributed to the development of departmental goals by providing feedback and suggestions on improving eligibility coordination processes.
- Developed customized action plans for each case, enabling efficient resolution of eligibility issues.
- Managed caseloads effectively through regular follow-ups and prompt communication with clients, ensuring their needs were met throughout the process.
- Collaborated with interdisciplinary teams to create comprehensive support plans for eligible clients.
- Enhanced team productivity, assisting colleagues in resolving complex eligibility issues when needed.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
- Engaged wider departments in accurate, timely paperwork completion.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Devised and implemented strategies to streamline eligibility verification processes.
- Established databases to track, analyze and automate eligibility application processes.
- Assisted clients with completion of applications and paperwork.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
Education
HS Diploma/GED - General Studies
Northeast High School.
St. Petersburg, FL03.1978
Skills
Built computer schedulers for Medical Providers in the Bay Pines VAMC MENTAL HEALTH DEPT AS WELL AS 7 VA COMMUNITY CARE OUTPATIENT CLINICS
UPDATED DX AND CPT CODRS
MANAGED COMMUTER SPREADSHEETS AND MAINTAINED DATABASE UPDATES
Accomplishments
- I was recognized for my professional skills and my ability to converse with people of other cultures races and religions
- completed 6 month STEP Management program
- Graduate of BAY PINES VAMC “TRAIN TBE TRAINER” 6 month program
- Retired after 22.5yrs of Honorable Service from the US Navy 78-82 as Radioman 2nd Class Petty Officer as Telecommunications and Intellegence Specialist
Certification
• Certified Data Entry Operator
St Petersburg Vo Tech 1983
• Certified Medical Transcriptionist
Clearwater Vo Tech 1987
- Certified Pharmacy Technician 1989
- Allstate Insurance PIP (Personal Injury Processor) 1995
Timeline
Eligibility Coordinator
Bay Pines VAMC
12.2000 - 06.2001
Senior Program Analyst
Bay Pines VAMC
11.1999 - 10.2018
HS Diploma/GED - General Studies
Northeast High School.