Marcie Curran
Boulder City,NV
Summary
Customer-focused professional with successful 35+-year career in service industry. Ability to handle multiple of tasks and situations with a positive attitude. Hardworking, self starter wanting to make a difference.
Overview
36
36
years of professional experience
Work History
Onsite Manager
Primrose Inn
02.2023 - 07.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with 5 fellow employees to boost company morale and promote employee retention.
- Monitored and maintained 28 residents leases, collected monthly rent, addressed any needs or concerns of residents, built rapport to ensure all residents satisfaction, while keeping R.V. spots at 100% occupancy.
- Maintained grounds of entire property including courtyard that is rented out for events. (mowing, weeding, tree trimming, irrigation etc.)
- Coordinated and monitored 5 events in courtyard, including 2 wedding rehearsal dinners and family reunion, ensuring guests safety and satisfaction.
- Read 8 electric meters monthly, calculated and billed residents accordingly.
- Maintained 4 seperate septics tanks monthly on property.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Desk Manager
El Rancho Boulder Motel
06.2021 - 02.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Entered 10+ employees hours bi weekly for payroll.
- Maintained inventory of all linens and housekeeping supplies.
- Prepared weekly employee work schedules to meet operational needs.
- Maintained transaction security by verifying payment cards against identification
Concierge
Concierge Of Lake Las Vegas
01.2012 - 06.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Monitored 12+ vacant residences weekly to ensure it is secure, that there is no maintenance issues (such as leaking faucets, running toilets etc.) collecting mail and forwarding if requested.,
- Prepared for client arrival by fulfilling requests such as, stocking refrigerator, changing linens on beds, general housekeeping, or airport pick up.
- Granted access to repairmen, or weekly maintenance (such as landscaper or pool technician).
- Assisted realtors with preparations for open house, ensuring interior and exterior of home shows well and is esthetically pleasing.
- Maintained high level of professionalism and discretion when dealing with guests.
Licensed Hairstylist
Self-employed
02.1987 - 02.2017
- Completed 1800 hours in cosmetology school and received certification.
- Scheduled customer appointments 4-6 weeks in advance and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled and provided services for 25+ wedding party's, providing calm, organized atmosphere, while staying on time for event.
- Developed loyal following of clients by providing consistency, flexibility, and sense of humor.
- Attended dozens hair shows, classes and seminars to stay up-to-date on latest trends.
- Built close and lasting friendships with hundreds of clients and fellow cosmetologists.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
Education
Cosmetologist - Cosmetology
Southern Nevada University of Cosmetology
Las Vegas, NV12.1987
High School Diploma -
Boulder City High School
Boulder City, NV05.1986
Skills
- Accounts Payable and Accounts Receivable
- Customer Inquiries
- Employee Timesheet Processing
- Complaint Response
- Job Assignments
- Screening Processes
- Property Tours
- Manager Coaching and Training
- Security Deposit Refunds
- Tenant Relations
- Scheduling and Coordinating
- Payment Collection
- Staffing Strategy
Timeline
Onsite Manager
Primrose Inn
02.2023 - 07.2023
Front Desk Manager
El Rancho Boulder Motel
06.2021 - 02.2023
Concierge
Concierge Of Lake Las Vegas
01.2012 - 06.2021
Licensed Hairstylist
Self-employed
02.1987 - 02.2017
Cosmetologist - Cosmetology
Southern Nevada University of Cosmetology
High School Diploma -
Boulder City High School
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