Marcie DeFeo

• Provided comprehensive administrative support to department staff.
• Reviewed cases to determine need for escalation.
• Maintained high-level knowledge of federal and all state regulations on patient privacy.
• Coordinated schedules with patients and facility calendar.
• Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
• Communicated with patients in both English and Spanish, providing translation services where needed.
• Maintained knowledge of standardized medical billing codes.
• Built strong relationships with patients and families for optimized care satisfaction.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Filed and updated patient information and medical records.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Used data entry skills to accurately document and input statements.
• Responded to customer concerns and questions on daily basis.
• Collaborated with customers to resolve disputes.
• Created improved filing system to maintain secure client data.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

• Processed and certified documents for accuracy and compliance with government regulations.
• Trained staff on current eligibility requirements and policies.
• Communicated with people from various cultures and backgrounds on application process.
• Processing authorizations for civilian and Military Treatment Facilities
• Team Lead responsibilities, assisting immediate supervisor with answering team questions and directing to resources

needed for tasks

Providing active duty and retiree service members with questions regarding benefits and pending authorization questions