Marcie Elliott
Dubuque,IA
Summary
Dynamic server and trainer with extensive experience in restaurant, recognized for enhancing customer satisfaction through effective complaint resolution and upselling strategies. Proven ability to mentor new team members, ensuring operational efficiency and high-quality service. Skilled in menu memorization and effective time management, fostering a loyal customer base.
Overview
23
23
years of professional experience
Work History
Server/trainer
Old Chicago
05.2018 - 10.2025
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Server/trainer
Champps Americana
05.2013 - 05.2018
- Trained new staff on menu knowledge and service techniques to ensure high-quality customer experiences.
- Developed and implemented training materials to enhance team skills and operational efficiency.
- Conducted regular assessments of server performance, providing constructive feedback for continuous improvement.
- Facilitated onboarding sessions for new employees, promoting a seamless integration into the team culture.
Server/manager/trainer
Ground Round
03.2003 - 04.2014
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention rates.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Education
BBA - Marketing Management
Loras College
Dubuque, IA05.2004
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- High volume dining
- Upselling strategies
- Team member training
Timeline
Server/trainer
Old Chicago
05.2018 - 10.2025
Server/trainer
Champps Americana
05.2013 - 05.2018
Server/manager/trainer
Ground Round
03.2003 - 04.2014
BBA - Marketing Management
Loras College