Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Marcie Hartman

Floyds Knobs,IN

Summary

Sales professional with a track record of enhancing customer engagement and resolving conflicts effectively. Expertise in training teams to optimize sales processes and boost customer satisfaction. Proven ability to manage store operations and implement strategies that drive revenue growth. Recognized for developing impactful training programs and analyzing market trends to increase sales volume and customer loyalty.

Overview

29
29
years of professional experience

Work History

Commission Sales

Charlie Wilson's Appliances and Electronics
Clarksville, Indiana
07.2021 - Current
  • Assessed customer inquiries via chat to identify potential sales opportunities.
  • Participated in ongoing training sessions focused on advanced sales techniques.
  • Ensured accuracy of pricing information displayed on sales floor and website.
  • Resolved discrepancies related to ticket sales transactions efficiently.
  • Attended weekly team meetings to discuss new strategies for increasing sales volume.

Assistant Manager

Aldi Foods
New Albany, Indiana
11.1996 - 10.2025
  • Supervised daily store operations, including staff scheduling and shift management.
  • Trained new team members on company policies and procedures.
  • Ensured inventory accuracy through regular stock audits and monitoring.
  • Coordinated promotional displays to optimize product visibility in-store.
  • Handled customer inquiries and resolved issues efficiently and promptly.
  • Implemented improvements in checkout processes to increase transaction efficiency.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Delegated tasks to staff while setting clear priorities and goals.

Major Appliance Specialty Sales Manager

Best Buy
Louisville, Kentucky
10.2005 - 07.2021
  • Developed comprehensive training programs for sales associates focused on product knowledge and customer engagement.
  • Analyzed sales data to identify trends, guiding inventory decisions effectively.
  • Led team meetings to establish performance goals and share effective selling practices.
  • Coordinated special events that enhanced customer experience and increased store traffic.
  • Mentored junior staff on sales techniques and provided guidance on customer service excellence.
  • Oversaw daily operations to ensure adherence to company policies and standards.
  • Conducted regular performance evaluations to identify improvement areas for staff members.
  • Established relationships with key accounts, increasing customer base and market share.

Education

High School Diploma -

Duluth East Highschool
Duluth, MN
06-1991

Biology

University of Minnesota, Duluth
Duluth, MN

Skills

  • Customer engagement and communication
  • Visual merchandising
  • Conflict resolution and problem solving
  • Time management
  • Retail sales expertise
  • Sales process optimization
  • Strategic sales techniques
  • Sales floor maintenance
  • Sales tracking and goal attainment

Affiliations

  • I have 3 dogs and enjoy spending time with them in my off time.
  • In the past year or so, I have began chicken keeping, and absolutely love it!
  • My husband and I have been married 32+ years, and enjoy video games, music and movies when we spend time together.

Accomplishments

  • During my tenure at Best Buy, I was awarded two trips to California for our departments performance. We were selected as top performers within the entire company and were honored to be able to represent our company.

References

References available upon request.

Timeline

Commission Sales

Charlie Wilson's Appliances and Electronics
07.2021 - Current

Major Appliance Specialty Sales Manager

Best Buy
10.2005 - 07.2021

Assistant Manager

Aldi Foods
11.1996 - 10.2025

High School Diploma -

Duluth East Highschool

Biology

University of Minnesota, Duluth

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