Marcie Kallenbach

• I am assigned to a particular task or tasks depending on the needs of the Data Control Department.
• My work instructions are always pulled up, to make sure I have all the information I need at hand. If I am not able to find the answer to a question, I will reach out to the Leadership Team. That way we are ensuring the highest quality of service is given to those we serve.
• All updates to the procedures are put into practice immediately.
• All classes and trainings are kept up to date, and in compliance with their due dates.
• Always aware of HIPPA regulations, and making sure that all records are handled with discretion.
• I make sure to communicate with team members and Leadership if there are issues or clarification that is needed.

Other job titles held while working at Hutchinson Technology were Production Worker, Area Trainer, and Backup Lead.

• As a trainer I trained new employees in proper production and quality control procedures.
• Operated production machinery and performed light maintenance.
• When the product came into the area I worked in, I made sure to verify what product type it was, what set up material was needed, and which machine(s) were available to run the product.
• I made sure that my area was always clear of clutter and contamination, and that all work protocols and procedures were followed.
• Inspected products, and ensured high quality standards.
• Maintained a clean and organized work area.
• Complimented for excellent work and promoted multiple times.

I worked in the Pediatrics, Nephrology, and Internal Medicine department at the Eau Claire Center, and Reception and Urgent Care department at the Lake Hallie Center.

• Greeted patients that were exiting their appointments, and helped them schedule their follow up appointment

• Answered inbound calls for the department that I worked in, warm transferred calls to other departments, and coordinated appointment scheduling with other departments while the patient was on the phone or in person.

• Electronic notes were submitted to the RN's when a patient called, and they were not able to speak to them when they placed their call.

• Made sure that reminder letters were sent out daily.

• Made reminder calls to patients regarding their upcoming appointment.

• When working reception I verified patients insurance and demographics, and checked patients in for their appointment.