Summary
Overview
Work History
Education
Skills
Triathlon
References
Timeline
Generic

Marcie Mann

Fayetteville,NC

Summary

Well-qualified Human Resource Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

15
15
years of professional experience

Work History

Massage Therapist

Pinehurst Resort And Spa
02.2024 - Current
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained accurate and up-to-date client records.
  • Collaborated with other healthcare professionals to develop treatment plans.

Massage Therapist

Hand And Stone Massage And Facial
03.2023 - 12.2023
  • Evaluated over 20 client conditions per day to recommend appropriate massage therapy methods.
  • Collaborated with 8 physical therapists and other medical professionals to provide holistic care.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Booked over 50 appointments, answered phones, greeted all clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.

Massage Therapist

Wind Creek Casino & Hotel
04.2013 - 03.2020
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided clear, concise instructions to clients to prepare for massage services.

Human Resources Manager

MDR Services
02.2017 - 03.2020
  • Instructed senior leaders on appropriate employee corrective steps.
  • Liaised between multiple business divisions to improve communications.
  • Motivated 20 employees through special events and incentive programs.
  • Recruited top talent to maximize profitability.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Used numerous technologically relevant digital systems to manage payroll and benefits programs.
  • Evaluated all employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards

Human Resources Manager

Island Time Massage
01.2009 - 01.2017
  • Instructed senior leaders on appropriate employee corrective steps.
  • Liaised between multiple business divisions to improve communications.
  • Motivated employees through special events and incentive programs.
  • Recruited top talent to maximize profitability.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Fostered positive work environment through comprehensive employee relations program.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.

Education

MBA - Human Resources Management

Southern New Hampshire University
Hooksett, NH
06.2023

Bachelor of Arts - General Studies

Southern New Hampshire University
Hooksett, NH
10.2017

Skills

  • Workforce Improvements
  • Employee Support
  • Web Browser Software
  • Executive Recruiting
  • Judgment and Decision-Making
  • Compliance
  • Compensation and Benefits
  • Microsoft Office
  • New Employee Orientation
  • Benefits and Compensation Management
  • Grievance Handling and Redressal
  • Employee Morale Management
  • Time Management
  • Data Analytics Certification
  • Power BI Certification
  • Advance Calculation Certification
  • Personal Resilience Certification
  • Technology and E-Business Certification
  • Performance Measurement Certification
  • Advantage and Knowledge Management Certification
  • Managing Change Certification
  • Managing Change Process Certification
  • Customers and Suppliers Certification
  • Context of Change Certification
  • Excel Pivot Point Tables Certification
  • Excel Dashboards Certification
  • Robotic Process Automation (RPA) Certification
  • RPA Strategy Certification
  • RPA Implementation Certification
  • RPA Implementation Certification
  • Strategic Analysis Certification
  • External Environment Certification
  • Strategy Formulation Certification
  • Strategic Analysis Options and Choices Certification
  • Internal Environment Analysis Certification
  • Critical Thinking Skills Certification
  • Time Management Certification
  • Emotional Intelligence Certification
  • Leading vs Managing Certification

Triathlon

My husband and I enjoy being outside training for the up coming races we have in our future. We like to stay in shape and running is what I do best. We have added triathlon to our resume of events and compete in numerous ranging for the 70.3 Ironman distance to the 140.6 Ironman distance. (Yes, that is 70.3 miles or 140.6 miles, and yes, we do this in a one day event.)

References

Jennifer Biggs 703-297-5701

Barb Puleo 435-668-2105

Mari Hobson  435-590-6647

Eric Jenson  435-216-6997  


Timeline

Massage Therapist

Pinehurst Resort And Spa
02.2024 - Current

Massage Therapist

Hand And Stone Massage And Facial
03.2023 - 12.2023

Human Resources Manager

MDR Services
02.2017 - 03.2020

Massage Therapist

Wind Creek Casino & Hotel
04.2013 - 03.2020

Human Resources Manager

Island Time Massage
01.2009 - 01.2017

MBA - Human Resources Management

Southern New Hampshire University

Bachelor of Arts - General Studies

Southern New Hampshire University

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Marcie Mann