Marcie Martinez
Seguin
Summary
Results-driven finance professional with 10 years of experience in consumer lending and branch operations, currently serving as a Branch Manager at 1st Franklin Financial. Proven expertise in branch management, legal filing procedures, loan processing, regulatory compliance, and delivering exceptional customer service. Recognized for building strong client relationships, leading high-performing teams, and consistently achieving business goals in fast-paced environments. Dependable, detail-oriented, and committed to providing outstanding service while maintaining accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
Branch Manager
1st Franklin Financial
San Marcos
09.2020 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supervised staff to enhance customer service and operational efficiency.
- Analyzed financial reports to inform strategic decision-making processes.
- Managed daily branch operations and ensured compliance with policies.
Assistant Manager
Master Finance
San Marcos
03.2016 - 08.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided excellent customer service to ensure a positive customer experience.
- Counted and balanced cash drawer at the beginning and end of shift.
- Maintained records of all financial transactions for audit purposes.
- Documented customer interactions in the management system accurately.
Education
High School Diploma -
San Marcos Highschool
San Marcos, TX05-2013
Skills
- Branch operations
- Financial analysis and planning
- Performance metrics
- Training and development
- Staff supervision
- Customer service
- Team collaboration
- Financial services
- Time management
- Budget management
Custom Section 1
I am actively involved in the Hays County community through volunteer partnerships with local nonprofit organizations, demonstrating a strong commitment to service, community engagement, and helping individuals and families access valuable resources.
- TruChoice Pregnancy Resource Center
- San Marcos Housing Authority
- Southside Community Center
- Local Animal Shelters
- Women's Shelter
Timeline
Branch Manager
1st Franklin Financial
09.2020 - Current
Assistant Manager
Master Finance
03.2016 - 08.2020
High School Diploma -
San Marcos Highschool