Marcie Saddoris

Handled high volume of inbound and outbound calls, resolving inquiries efficiently and professionally.

• Selected for specialized outbound team focused on proactive customer engagement and retention campaigns.
• Mentored new hires, providing guidance on best practices and call handling techniques.
• Maintained calm demeanor in fast-paced environments, consistently exceeding performance metrics.
• Collaborated with team members to share insights and enhance processes for improved outcomes.
• Consistently ranked first in team performance metrics for the entire year, demonstrating sustained excellence and dedication since the team's inception.

• Delivered clear and empathetic support to claimants regarding Colorado Unemployment Insurance claims through phone and digital channels.
• Guided individuals through complex claim processes, efficiently resolving issues while ensuring compliance with state regulations.
• Managed high volume of sensitive inquiries, demonstrating professionalism and strong problem-solving skills in a fast-paced environment.

• Delivered efficient, friendly checkout experiences while maintaining professionalism and warmth.
• Assisted customers with purchases, returns, and inquiries to enhance satisfaction and loyalty.
• Resolved customer concerns promptly, collaborating with team members to ensure seamless service.
• Maintained a clean, organized workspace while upholding company policies for safety.
• Demonstrated comprehensive knowledge of promotions and inventory to assist informed purchasing decisions.

• Delivered exceptional customer service as first point of contact, ensuring welcoming check-in and check-out experiences.
• Handled reservations, inquiries, and concerns with efficiency both in person and via phone.
• Promptly resolved issues to guarantee guest satisfaction by collaborating with housekeeping, maintenance, and management teams.
• Managed cash transactions, processed payments, and maintained accurate records using hotel management software.
• Promoted hotel amenities and local attractions to enhance guest experience and encourage repeat business.