MARCIE SMITH
HIGHLAND,IL
Summary
Many years in Customer Service and in office experiences, offering 10+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
13
13
years of professional experience
Work History
Sales Associate
Walmart
Highland, IL
07.2023 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Collected payments and provided accurate change.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Weekly pinpointing, RFID scans and bin scans
- Weekly price changes for departments as needed
- Assisted in online grocery pick up as needed by the demands of the store
- Front end cashiering back up as needed on busy holidays or busy days
Bookkeeper & Partial Owner
Floever Gutter Systems, LLC
Highland, CA
07.2019 - Current
- Handle daily operations for the company
- Incoming invoices and outgoing
- ordering supplies
- making hotel reservations for
- contractors assisting in payroll weekly
- preparing company for tax prep each year.
Optician
Walmart
Highland , IL
02.2023 - 07.2023
- open & or close vision center
- Adjusted eyewear for proper fit and comfort level
- Ordered stock from suppliers based on customer orders
- Maintained accurate records of all transactions in computer system
- Repaired broken frames using specialty tools and equipment
- Processed payments for products purchased by customers
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients
- Participated in continuing education courses related to optometry technology advances
- Greeted patients warmly upon arrival at office or store location
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing
- prepare machines for the day, calibrate as needed
- run daily and monthly reports
- handle and process incoming freight daily
- Assisted customers with selecting frames and lenses that best suited their needs
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays
Seasonal Tax Assistant
Scheffel Boyle
Highland , IL
02.2023 - 04.2023
- Answered phone calls and transferred calls to appropriate department
- Responded promptly and accurately to taxpayer inquiries about their account status.
- Updated client files with new information regarding taxes, exemptions, credits.
- Identified potential deductions to reduce clients' tax liabilities.
- Scanning documents necessary for client returns
- Assist clients as they arrive in the office for return pick-up or drop off
- Submitted electronic filings via approved software programs according to established protocols.
Call Center Representative
Gutter Helmet
Granite City, IL
01.2022 - 11.2022
- Answering call center phones
- Setting up new appointments for installations
- Setting up service calls for customers as needed
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed effective working relationships with team members across multiple departments.
- Performed outbound calling campaigns to promote new products or services.
- Maintained accurate records of customer interactions for future reference.
Sales Associate
WalMart
Highland, IL
11.2020 - 09.2021
- Daily customer service as needed in store
- Processing freight as it arrives in the store.
- prepare and be involved in store inventory
Fleet Specialist
VTG Rail
Edwardsville, IL
12.2011 - 06.2017
- Customer service with lessees
- customer service with railcar shops
- customer service with class I railroads
- logistics of railcars traveling on Class I's to industry for loading as well as unloading
- shopping railcars for repairs as needed
- monthly billing
- invoice approvals for mechanical needs
Education
High School Diploma -
Edwardsville High School
06.1993
Associate's Degree -
SWIC (Southwestern Illinois College)
Skills
- Customer Service
- Account Updating
- Data Entry
- Customer Relationship Management
- Payment Processing
- System Documentation
- Call Center Customer Service
- Communicating With Clients
- Cash Handling
- Providing Customer Support
References
Christina Steele (618) 980-2554 personal reference since 1990
Dana Kent (618) 978-3733 personal & professional reference since 1992
Christine O'Guin (618) 630-1041 work reference and personal since 1998
Sheila Hoskinson (618) 691-8909 work reference since 2019
Ashley Dieteker (618) 4746 work reference and personal since 2018
Timeline
Sales Associate
Walmart
07.2023 - Current
Optician
Walmart
02.2023 - 07.2023
Seasonal Tax Assistant
Scheffel Boyle
02.2023 - 04.2023
Call Center Representative
Gutter Helmet
01.2022 - 11.2022
Sales Associate
WalMart
11.2020 - 09.2021
Bookkeeper & Partial Owner
Floever Gutter Systems, LLC
07.2019 - Current
Fleet Specialist
VTG Rail
12.2011 - 06.2017
High School Diploma -
Edwardsville High School
Associate's Degree -
SWIC (Southwestern Illinois College)