Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARCIE SMITH

HIGHLAND,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Customer Care Advocate

Schnucks Markets
Maryland Heights, MO
10.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Updated and maintained databases with current information.
  • Managed phone queue calls, addressing customer inquiries efficiently.

Bookkeeper & Partial Owner

Floever Gutter Systems, LLC
Highland, CA
07.2019 - Current
  • Handle daily operations for the company
  • Incoming invoices and outgoing
  • ordering supplies
  • making hotel reservations for
  • contractors assisting in payroll weekly
  • preparing company for tax prep each year.

Sales Associate

Walmart
Highland, IL
07.2023 - 10.2024
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Optician

Walmart
Highland , IL
02.2023 - 07.2023
  • open & or close vision center
  • Adjusted eyewear for proper fit and comfort level
  • Ordered stock from suppliers based on customer orders
  • Maintained accurate records of all transactions in computer system
  • Repaired broken frames using specialty tools and equipment
  • Processed payments for products purchased by customers
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients
  • Participated in continuing education courses related to optometry technology advances
  • Greeted patients warmly upon arrival at office or store location
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing
  • prepare machines for the day, calibrate as needed
  • run daily and monthly reports
  • handle and process incoming freight daily
  • Assisted customers with selecting frames and lenses that best suited their needs
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays

Seasonal Tax Assistant

Scheffel Boyle
Highland , IL
02.2023 - 04.2023
  • Answered phone calls and transferred calls to appropriate department
  • Responded promptly and accurately to taxpayer inquiries about their account status.
  • Updated client files with new information regarding taxes, exemptions, credits.
  • Identified potential deductions to reduce clients' tax liabilities.
  • Scanning documents necessary for client returns
  • Assist clients as they arrive in the office for return pick-up or drop off
  • Submitted electronic filings via approved software programs according to established protocols.

Call Center Representative

Gutter Helmet
Granite City, IL
01.2022 - 11.2022
  • Answering call center phones
  • Setting up new appointments for installations
  • Setting up service calls for customers as needed
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Developed effective working relationships with team members across multiple departments.
  • Performed outbound calling campaigns to promote new products or services.
  • Maintained accurate records of customer interactions for future reference.

Fleet Specialist

VTG Rail
Edwardsville, IL
12.2011 - 06.2017
  • Customer service with lessees
  • customer service with railcar shops
  • customer service with class I railroads
  • logistics of railcars traveling on Class I's to industry for loading as well as unloading
  • shopping railcars for repairs as needed
  • monthly billing
  • invoice approvals for mechanical needs

Education

High School Diploma -

Edwardsville High School
Edwardsville, IL
06.1993

Associate's Degree -

SWIC (Southwestern Illinois College)
Belleville, IL

Skills

  • Customer Service
  • Account Updating
  • Data Entry
  • Customer Relationship Management
  • Payment Processing
  • System Documentation
  • Call Center Customer Service
  • Communicating With Clients
  • Cash Handling
  • Providing Customer Support

References

Christina Steele (618) 980-2554 personal reference since 1990

Dana Kent (618) 978-3733 personal & professional reference since 1992

Ashley Dieteker (618) 4746 work reference and personal since 2018

Timeline

Customer Care Advocate

Schnucks Markets
10.2024 - Current

Sales Associate

Walmart
07.2023 - 10.2024

Optician

Walmart
02.2023 - 07.2023

Seasonal Tax Assistant

Scheffel Boyle
02.2023 - 04.2023

Call Center Representative

Gutter Helmet
01.2022 - 11.2022

Bookkeeper & Partial Owner

Floever Gutter Systems, LLC
07.2019 - Current

Fleet Specialist

VTG Rail
12.2011 - 06.2017

High School Diploma -

Edwardsville High School

Associate's Degree -

SWIC (Southwestern Illinois College)

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MARCIE SMITH