Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Marcie Watkins

Grantsville,UT

Summary

Adept at process improvement and team leadership, my tenure at Teva Pharmaceuticals honed my skills in safety protocols and effective communication. By prioritizing safety and fostering a culture of continuous learning, I played a key role in enhancing production efficiency and reducing work-related injuries, demonstrating a strong work ethic and a commitment to excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Process Operator 4

Teva Pharmaceuticals
05.2013 - Current
  • Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
  • Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
  • Maintained accurate records of production data, facilitating informed decision-making for management.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.

Skills Coach/Trainer

Teva Pharmaceuticals USA Inc
05.2013 - Current
  • Conducted regular follow-ups with clients, ensuring their continued success beyond initial coaching engagements.
  • Empowered clients by setting achievable goals and providing continuous feedback, leading to higher levels of confidence and skill mastery.
  • Customized coaching materials for diverse learning styles, enhancing overall coaching experience.
  • Achieved higher performance levels with clients by setting clear expectations and monitoring progress regularly.

Medical Billing Customer Service Team Lead

Sutter Health
02.2011 - 02.2013
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Education

Cosmology - Cosmology

International Institute of Hair Design
Taylorsville Utah

Diploma - General Studies

Granger High
West Valley City, UT
06.1990

Skills

  • Standard operating procedures
  • Process control
  • Equipment operation
  • Safety protocols and procedures
  • Preventive Maintenance
  • Housekeeping skills
  • Safety procedures
  • New hire training
  • Troubleshooting and repair
  • Safety monitoring
  • Safe equipment operation
  • Production logging
  • Control room operations
  • Mechanical troubleshooting
  • Chemical handling
  • Process improvement
  • Heavy lifting
  • Work order management
  • Quality control
  • Spreadsheet tracking
  • Federal regulation compliance
  • Data analysis
  • Cost reduction
  • Math skills
  • Ingredient mixing
  • Proficient in software
  • Process diagnostics
  • Maintaining inspection readiness
  • Production preparation
  • Computer skills
  • Teamwork and communication
  • Attention to detail
  • Punctual and dependable
  • Strong work ethic
  • Production operations
  • Worksite safety
  • Teamwork and coordination
  • Machine operation
  • Machine setup and shutdown
  • Warehouse operations
  • Following instructions
  • Health and safety regulations
  • Safety standards compliance
  • Quality inspections and reporting
  • Machinery operation
  • Defects identification
  • Positive attitude
  • Production documentation
  • Production line work
  • Visual inspection
  • Quality inspection
  • Quality assurance standards
  • Identifying flaws
  • Raw material loading
  • Work order review
  • Parts assembly
  • Product assembly
  • Production deadline management
  • Palletizing
  • Production error correction
  • Material handling
  • Workstation equipment monitoring
  • Assembly protocols
  • Supply organization
  • Reading and determining measurements
  • Conveyor system operation

Accomplishments

Well employed I have certified in lean manufacturing and 5S principles. I'm a subject machine expert on several pharmaceutical manufacturing machines, I have worked with research and development and engineeringwith the process of implementing and validatin new medications with the

FDA. I take pride in patient quality and care.

Certification

Certified in lean manufacturing and 5S. Subject machine expert.

Timeline

Process Operator 4

Teva Pharmaceuticals
05.2013 - Current

Skills Coach/Trainer

Teva Pharmaceuticals USA Inc
05.2013 - Current

Medical Billing Customer Service Team Lead

Sutter Health
02.2011 - 02.2013

Cosmology - Cosmology

International Institute of Hair Design

Diploma - General Studies

Granger High

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Marcie Watkins