MARCIE WHITEFOOT
Holly,MI
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
9
9
years of professional experience
Work History
Shipt Shopper
Shipt HQ
06.2020 - Current
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Contributed to growth of Shipt platform through positive word-of-mouth referrals from satisfied customers.
- Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
- Improved communication with customers through consistent updates regarding their order status.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
ASSISTANT MANAGER
RITE AID CORPORATION
09.2017 - 05.2020
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Performed mandatory audits to ensure compliance in all areas are met
- Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience
- Managed scheduling for store shifts so that there was proper staffing at all times
- Coached the team on effective up-selling and cross-selling methods
- Supervised associates by providing direct and instruction for stocking shelves, rotating stock and receiving deliveries
- Trained and managed associates in customer service and sales techniques
- Recognized problem areas and effectively reduced errors to increase profit margins
- Completed all point of sale opening and closing procedures, including counting the contents of the register
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs
- Handled customer service by resolving complaints, organizing stock and answering customer questions.
ASSISTANT MANAGER
FAMILY VIDEO
04.2015 - 09.2017
- Interviewed job candidates and helped make staffing decisions
- Handled new hire training for various jobs and kept employees up-to-date with frequent meetings
- Trained team members in successful strategies to meet operational and sales targets
- Reported to the district manager regarding all the store and staff issues
- Instructed staff on appropriately handling difficult and complicated sales
- Reviewed and monitored scheduling, purchases and other expenses to maintain budget
- Responded to customer concerns with friendly and knowledgeable service
- Proactively identified performance gaps and implemented process improvements
- Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness
- Scheduled and led monthly store meetings for all employees.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
CASHIER/CUSTOMER SALES ASSOCIATE
PARTY CITY
07.2015 - 11.2015
- Processed POS transacIons, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, saIsfacIon and sales numbers.
Education
HIGH SCHOOL DIPLOMA -
Holly High School
Holly, MI05.2014
SOME COLLEGE (NO DEGREE) -
BUSINESS
Flint, MISkills
- Microsoft Office
- Order Processing
- Goal-oriented
- Efficient Multitasking
- Product Knowledge
- Customer Relations
- Detail Oriented
- Problem Solving
- Inventory management
- Staff training development
- Scheduling
- Excellent customer service skills
References
- Amber Cavanaugh, Branch Manager, Chase Bank, 1232 S Belsay Rd., Burton, MI, 48509, 810-250-3361
- Ryan Vanwyck, Personal Banker, Chase Bank, 101 W Main St., Vernon, MI, 48476, 810-618-2413
- Brian Adams, Lake Trust Credit Union, 1700 W Highland Rd, Howell, MI, 48843, 810-845-2685
- Karrie DeVries-Coleman, Para-Professional, Paterson Elementary, 3231 Grange Hall Rd., Holly, MI, 48442, 248-245-1780
Timeline
Shipt Shopper
Shipt HQ
06.2020 - Current
ASSISTANT MANAGER
RITE AID CORPORATION
09.2017 - 05.2020
CASHIER/CUSTOMER SALES ASSOCIATE
PARTY CITY
07.2015 - 11.2015
ASSISTANT MANAGER
FAMILY VIDEO
04.2015 - 09.2017
HIGH SCHOOL DIPLOMA -
Holly High School
SOME COLLEGE (NO DEGREE) -
BUSINESS
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