MARCIE H. COOPER
GRIMSLEY,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business insight. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Medical Office Supervisor
Erlanger Hospital-UT Orthopaedics
03.2017 - 08.2018
- Develops and implements office policies and procedures.
- Formulates objectives and processes.
- Responsible for all medical and office supplies.
- Schedules depositions/meetings for our Trauma Surgeons.
- Develops and distributes trauma on call schedules each month.
- Takes care of all patients concerns/problems.
- Oversees Doctors medical licenses, DEA, board associations to make sure all are up to date.
- Submits travel reimbursements for all surgeons when necessary.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated luncheons with Pharmaceutical Representatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Rehab Coordinator
Life Care Center Of East Ridge
09.2009 - 01.2015
- Coordinates and manages all aspects of inpatient insurance.
- Participates in weekly triple check chart audit meetings.
- Coordinates and manages inpatient insurance.
- Responsible for all aspects of the outpatient program- Scheduling evaluations, weekly appointments, main contact person for outpatients, and all communication with doctors offices.
- Responsible for all supply ordering and budgeting for the Rehab Department.
- Conducts weekly audits of therapists documentation.
- Works closely with the Rehab Manager to coordinate notification of patient changes/meetings to multidisciplinary team.
- Assures that all therapists paperwork is filed.
- Assist Rehab Manager and Assistant Rehab Manager with daily rehab focused tasks throughout facility.
- Works closely with all departments throughout facility on various rehab related tasks.
- Responsible for scheduling driving evaluations and notification of test results.
- Manages Vendor book.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Assistant Director/Curriculum Coordinator/ Pre-K Project Director
Primrose School At East Lake
01.2008 - 01.2009
- Assumes responsibility to supervise operation of school when director is not present.
- Responsible for cost control and some bookkeeping.
- Participates in interviews for staff hiring.
- Conducts tours of the school and enrolls children.
- Responsible for all records and reports assigned are kept accurately and submitted to director.
- Makes sure that all staff is in compliance with Primrose standards.
- Assist in coordinated program implementation.
- Helps ensure that all rules and regulations of Primrose and all regulatory agencies are observed.
- Acts as a substitute teacher when necessary and helps coordinates substitute teachers.
- Responsible for training all new employees on policies, procedures and curriculum.
- Oversees maintenance, cleaning duties & special diet and menu planning
- Administers medicine when needed.
- Observes the daily functions of the classrooms and makes sure teachers are following curriculum.
- Reviews all teachers lesson plans to make sure they are up to Primrose standards.
- Responsible for the operation of our Georgia Pre-K program.
- Works closely with Bright From the Start to make sure we are in compliance with the standards of Pre-K.
Education
Bachelor of Science - Exercise Science
University of Tennessee At Chattanooga
Chattanooga, TN 2005
Skills
- Continuous Improvement Process
- Vendor Relations
- Timely Processing
- Medical Knowledge and Terminology
- Communications
- Follow-Up Skills
- Electronic Health Records Systems
- Understanding of Medical Ethics
- Process Improvement
Timeline
Medical Office Supervisor
Erlanger Hospital-UT Orthopaedics
03.2017 - 08.2018
Rehab Coordinator
Life Care Center Of East Ridge
09.2009 - 01.2015
Assistant Director/Curriculum Coordinator/ Pre-K Project Director
Primrose School At East Lake
01.2008 - 01.2009
Bachelor of Science - Exercise Science
University of Tennessee At Chattanooga
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