Marciela Perez
Forney,TX
Summary
Dynamic Front Desk Coordinator Floater at Global Dental with strong administrative skills and a commitment to exceptional customer service. Proven ability to manage appointment scheduling and maintain accurate financial records. Bilingual in English and Spanish, I excel in fostering positive client relationships while ensuring confidentiality and compliance with health standards.
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Objective
Self-motivated bilingual RDA, and front desk assistant seeking an opportunity to become part of a dynamic dental practice and gain a valuable experience as well as continue bettering my advanced knowledge and obtaining a full time position.
Professional Experience
Maintain and set up patients room
Order lab work and x-rays
Perform preventive maintenance on emergency equipment
Assist with sterilize producers
Excellent customer service and communication skills
Knowledge of dental terminology and infection control standards
Ability to quickly learn new concepts and skills
Personality describe as an energetic , charismatic , challenging with my own method of working
and solving problems in the best way possible.
Skilled in computer applications like MS Word, PowerPoint, Excel and the Web.
Bilingual on English/Spanish how to speak, read and write.
Special experience in patient management and making patients of all ages feel as relax and comfortable as possible renewing any anxiety or tension they might have.
Greeting patients in , collecting payments
Assisted patients in filling up forms
answering phone calls and reserving/confirming appointments
Presented treatment plans and went over financial options
insurance verifications for in and out-of-network patients
Education/Certification
• Registered Dental Assistant
Infection control
Jurisprudence
Radiology
CPR
*Dental Replacement Training Academy Inc. October 2014
(Expanded Functions Dental Assisting)
Overview
5
5
years of professional experience
Work History
Front Desk Coordinator Floater
Global Dental
01.2018 - 01.2019
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Collected room deposits, fees, and payments.
Dental Assistant
Aegis Dental Place
01.2014 - 01.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Education
High School Diploma -
R L Turner High School
Carrollton, TX06-2011
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Phone call direction
- Listening skills
- Multi-line phone systems
- General housekeeping
- Greeting visitors
- Guest check-in and check-out
- Calender management
- Directing calls
- Fluent in English and spanish
- Front desk management
- Customer service
- Hospitality best practices
- Inventory oversight
- Payment oversight
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Coordinator Floater
Global Dental
01.2018 - 01.2019
Dental Assistant
Aegis Dental Place
01.2014 - 01.2016
High School Diploma -
R L Turner High School
Similar Profiles
Justine GilbertJustine Gilbert
Financial Controller at Global Health Environments t/a Global DentalFinancial Controller at Global Health Environments t/a Global Dental
Hassan AldhariHassan Aldhari
Volunteer at Global Dental ReliefVolunteer at Global Dental Relief
Deniana MusliaDeniana Muslia
Dental Ceramist at Global Dental Science-avadentDental Ceramist at Global Dental Science-avadent
KAYODE AGBOOLA-KAYODE AGBOOLA-
Senior Information Security Auditor at BRITISH STANDARD INSTITUTION-(BSI) Group IncSenior Information Security Auditor at BRITISH STANDARD INSTITUTION-(BSI) Group Inc
Beau BranchBeau Branch
Landscaping Worker at Lasting Impression LandscapingLandscaping Worker at Lasting Impression Landscaping