Marcielle Perkins
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
ShyftOff Corp
11.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Help customers get the process started for reporting damage to their property.
Cashier
Walmart
01.2021 - 03.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
Work From Home Sales Representative
Arise Virtual Solutions Inc.
04.2022 - 11.2022
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized sales paperwork, presented proposals and finalized contracts.
- Answered inbound sales calls and cold-called sales leads and closed large number of new sales over several months.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Virtual Customer Service Rep
NexRep LLC
08.2020 - 12.2022
- Assisted average of 45 customers each day with finding specialized items & provided recommendations for custom projects via chat support, phone support and email support.
- Performed upselling techniques to increase average order values across physical and online-ordered products purchased in store.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Collected payments and provided accurate change.
- Presented products and services to prospective and existing customers to meet client needs.
- Achieved average of 110% sales goal each quarter for department and maintained 97% customer satisfaction survey rating.
- MS Office products (Excel, Outlook, and Word)
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certificate - Medical Assistant
Fayetteville Technical Community College
Fayetteville, NC11.2015
High School Diploma -
American School
Lansing IL03.2013
Skills
- Ability to type 45 WPM
- Customer Support
- Microsoft Word
- Microsoft Excel
- Data Entry
- Verbal and Written Communication
TECHNICAL SUMMARY
O/S Windows, MacOS and various Software Applications
ITSM Platforms: Salesforce, Zendesk
Timeline
Customer Service Agent
ShyftOff Corp
11.2023 - 04.2024
Work From Home Sales Representative
Arise Virtual Solutions Inc.
04.2022 - 11.2022
Cashier
Walmart
01.2021 - 03.2023
Virtual Customer Service Rep
NexRep LLC
08.2020 - 12.2022
Certificate - Medical Assistant
Fayetteville Technical Community College
High School Diploma -
American School