Marcellette Donato

Work History

CyberTek

12.2022 - Current

Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination for 4-7 projects simultaneously.
Developed project management roadmap to define project objectives, timelines and milestones.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Dataprise

05.2022 - 11.2022

Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Developed project management roadmap to define project objectives, timelines and milestones.
Developed project plans identifying key issues, approaches and performance metrics.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.

Community Health Centers of Pinellas

03.2014 - 05.2022

IT Project Lead for EPIC EHR migration working alongside 40 plus health care centers throughout HCN Network.
Managed creative projects from concept to completion while managing outside vendors designed strategic plan for component development practices to support future projects.
Implemented and managed Apple and Citrix MDM and DEP for 1300 mobile devices, along with 1200 Desktop and Laptop computers decreasing setup time by 25 minutes per device.
Implemented Dragon Medically Speaking software for 60+ Medical Providers. Increased accuracy up to 99% and an average savings of 40 minutes per provider.
Lead Project Manager for Dragon Medically Speaking, SalesForce,Zoom Rooms, MS Teams, and O365 MS Teams Migration, Citrix Migration,EPIC EHR roll-out, & Various programs for 400+ employees in 14 locations/Virtual.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.

Coastal Consulting Services

03.2012 - 07.2015

Strategy and execution of IT infrastructure.
Setup and creation of company database set up data server with remote access.
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Setup and maintained VoIP phone, fax, Soft Phones, Cell Phone, and teleconference systems.
Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access levels.
Coordinated with systems partners to finalize designs and confirm requirements for a Portal, website, and sales database. This increased productivity by 45% and revenue by 80% by utilization of new technology tools.

Bayfront Medical Center

05.2008 - 05.2012

The front line of defense for all IT-related issues approx 75 calls per day.
Analyzed console messages, and resolved inconsistencies and system malfunctions to insure data/report integrity.
Backed up data to prepare for disaster recovery and allow for data restoration.
Updated production sheets for daily processes & verified data during and after processing and perform system balancing to ensure processing integrity.
Created FAQ guides for common issues and daily troubleshooting to provide support and follow-up for end users.
Ensured network, system, and data availability and integrity through preventative maintenance and upgrades.

Franklin Resources Inc

01.2005 - 04.2008

Assisted Internal and External Wholesalers with their appropriate territories and effectively managed and offered resolutions to ensure absolute client satisfaction.
Ordered all literature and promotional items for client and cluster meetings using in house system.
Preparation of Extensity Expense Reports by entering into Avenue system on a bi-weekly basis.
Preparation and editing of Excel, PowerPoint, and Word documents for team and territory management.
Provide daily reports such as trade reports, management reports, and Daily Price Sheets for Wholesalers.
Formatting and importing Preview Dialer (autodialer) list for Internal Wholesalers on a weekly basis using Access and Excel.
Event planning for all cluster meetings for 20 or more attendees.

Capitol Marketing Concepts

11.1995 - 09.2003

Trained sales staff on CMC's history, loyalty marketing strategies, and internal reservations process Reported directly to the Vice President.
Managed and coordinated training procedures for over 20 staff members.
Successfully developed & streamlined CMC's "Fly-Away Holiday" incentive program Established relationships & contracts with hotels, cruise lines & tours operators.
VIP priority/key accounts.
Organized and created shooting schedules for the graphic design team, supervising the progress of projects from production to post-production.