Summary
Overview
Work History
Education
Skills
Timeline
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Marcilina Martel

Summary

Dynamic and client-focused Account Manager with over 15 years of experience in sales, advertising, and client services. Expertise in cultivating strong client relationships, developing strategic campaigns, and driving significant revenue growth while consistently exceeding sales targets and enhancing client retention. Results-driven professional. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

20
20
years of professional experience

Work History

Manager, Client Services

Asendia USA / Broadreach Logistics Division
04.2023 - 08.2025
  • Served as primary client contact, resolving issues and ensuring satisfaction.
  • Coordinated with internal teams to deliver service aligned with client needs.
  • Strengthened client relationships through proactive communication and follow-up.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

National Account Manager

Pet Product News International
06.2018 - 04.2023
  • Managed advertising accounts for a national B2B magazine in the pet industry.
  • Developed annual schedules and campaigns that increased product visibility and sales.
  • Represented clients at trade shows, building partnerships and growing accounts.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Realtor / Business Owner

Martel Real Estate Solutions Inc.
06.2005 - 06.2018
  • Represented buyers and sellers in residential transactions.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Negotiated contracts, conducted market analysis, and achieved consistent sales results.
  • Built a strong referral base through long-term client relationships.

Education

High School Diploma -

Gateway High School
Aurora, CO
06-1988

Licensed Realtor - Real Estate

Department of Real Estate
06-2005

Skills

  • Account Management & Client Retention
  • B2B Sales & Revenue Growth
  • Advertising Campaign Development
  • Trade Show Representation
  • Contract Negotiation
  • Customer Communication (Phone/Email)
  • Relationship Building & Networking
  • Cross-Team Collaboration
  • Data Analysis & Reporting

Timeline

Manager, Client Services

Asendia USA / Broadreach Logistics Division
04.2023 - 08.2025

National Account Manager

Pet Product News International
06.2018 - 04.2023

Realtor / Business Owner

Martel Real Estate Solutions Inc.
06.2005 - 06.2018

High School Diploma -

Gateway High School

Licensed Realtor - Real Estate

Department of Real Estate

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