Summary
Overview
Work History
Education
Skills
Timeline
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MARCILLINA LESTER

MARCILLINA LESTER

Fort Worth,TX

Summary

Enthusiastic Customer Service responsibilities within depth knowledge of client providing issues and handling multiple responsibilities Energetic and driven to meet company goals personable compatible of building immediate positive customer repot and long-term loyalty Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Advocate

Presbeterian Womans Shelter
Fort Worth, Texas
02.2024 - 12.2025
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
  • Maintained litigation docket and calendars for attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
  • Maintained litigation docket and calendars for 4 attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Conducted pre-screening activities to determine eligibility for supportive services.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Enhanced firm's reputation with successful client representations in complex litigation matters.
  • Advocated for policy changes by participating in legislative hearings, using legal expertise to influence public policy.
  • Initiated and maintained strong professional relationships with clients, leading to high retention rates and referrals.
  • Assisted partners by maintaining and growing firm's local presence within community.
  • Handled filing systems for both short and traditional real estate transactions.
  • Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
  • Coordinated with international partners on cross-border legal issues, enhancing firm's global reach and capabilities.
  • Developed negotiation strategies that consistently resulted in advantageous terms for clients in complex legal disputes.
  • Streamlined case management processes, reducing average case duration and increasing team efficiency.
  • Implemented technology solutions for case management, improving efficiency and data accuracy.
  • Negotiated favorable settlements, avoiding costly and prolonged litigation for numerous clients.
  • Represented clients in court effectively, achieving positive outcomes through persuasive oral arguments and thorough preparation.

Shift Manager

Burger King
Wataga Tx, TX
02.2025 - 08.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Shift Manager

Braums Ice Cream And Dairy
Fort Worth, Texas
03.2017 - 10.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.

Education

High School Diploma -

Gonzales High
Gonzales, CA
06.2001

Skills

  • Document filing
  • Document review
  • Analytical reasoning
  • Client representation
  • Creative and critical thinking
  • Written communication
  • Time management

Timeline

Shift Manager

Burger King
02.2025 - 08.2025

Advocate

Presbeterian Womans Shelter
02.2024 - 12.2025

Shift Manager

Braums Ice Cream And Dairy
03.2017 - 10.2021

High School Diploma -

Gonzales High

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