Marcina Adams
Elgin,IL
Summary
Strategic Business Advisor with six years of experience in researching and assessing business performance and developing solutions for optimization. Well-versed in identifying and deconstructing business strengths, weaknesses, opportunities, and threats. Superior performance in financial analysis and evaluation of industry trends and competitor strategy. Guide business owners in understanding and responding to specific problems and opportunities and developing strategic plans to meet business objectives and drive growth.
Overview
15
15
years of professional experience
Work History
Human Resource Business Advisor
ADP
01.2023 - 03.2024
- Provided up-to-date and proficient HR information to small business clients on a wide variety of employment laws and regulations at both state and federal levels, including, but not limited to ADA, ADEA, Civil Rights Act, COBRA, FLMA, USERRA, FLSA, FRCA, IRCA and other legislation as it applies to employment
- Continually updated and maintained knowledge of other HR-related topics including, but not limited to EEO compliance, record-keeping requirements, proper investigative procedures, management practices, etc
- Utilize a proactive, consultative approach, in responding to client inquiries, ranging in complexity and scope, by educating clients on human resources tools, information, and best practices regarding federal and state law, compliance requirements, employee and labor relations, compensation, benefits, staffing, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related topics
- Collaborate training with small business clients and staff on proper HR policies and procedures to minimize risk and liability
- Transition between a wide variety of HR competencies quickly and proficiently
- Research information from multiple resources to provide best practice knowledge to external and internal clients
- Collaborates with over a one hundred small business clients in house HR Specialists and Talent Acquisition Specialist on best practices to develop strategic and action plans to reduce voluntary turnover, increase employee morale and engagement
- Participated in retention/engagement events, compliance activities and assigned HR projects to increase HR knowledge and experience including but not limited to HR content creation, in-depth HR research, development of HR training, while working with multiple levels of HR departments to assist in resolving multiple complex HR issues for clients..
- Recommended initiatives to improve performance and maximize return on sales incentives.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and inputte information into a database system.
HUMAN RESOURCE BUSINESS PARTNER– DISABILITY & LEAVE
Amazon
04.2021 - 01.2023
- Successfully provide HR assistance to employees in the form of accurate, consistent, and timely responses to inquiries regarding various forms of disability and leave of absence
- Manage and provide support for daily operations including problem-solving, customer service, updating policies, and reports
- Collaborate with Executives, Management, and teams to ensure employee stability, integrity, operational excellence
- Successfully produce and execute change enablement strategies to ensure all employees are informed of their benefits current and future
- Align directly with leadership to meet company-wide and organization-specific Human Resource goals, through problem management, incident prevention, and resolution management
- Effectively communicate strategic direction and collaborate across the organization ensuring achievement of maximum impact
- Lead the coordination for new benefits, resulting in the most efficient and best use for our internal customers
- Build positive employee relations and build leadership strength with the organization
- Exemplify strong prioritization, quality, execution, efficient operations
- Successfully aids in the creation of a culture of excellence that drives employees and supports their success
- Daily maintenance of HRIS systems: entering new employees, issuing timecards, and updating employee information, Benefits Enrollments, etc
- Liaison with department managers and security for administration of the badge process for building access and timekeeping
- Complete employment and payroll verifications
- Maintain several HR spreadsheets related to workers compensation, LOA, stock, etc
- All other duties and responsibilities, as assigned.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating anew automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Prepared and presented reports on thestatus of projects and initiatives.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sr. HUMAN RESOURCE ASSISTANT
Amazon
01.2020 - 08.2021
- Ensure data integrity in HRIS (Peoplesoft) systems
- Daily maintenance of HRIS systems: entering new employees, issuing timecards, and updating employee information, Benefits Enrollments, etc
- Attendance tracking: coordinate with managers to ensure employees are on the correct schedule pattern and crew sheets
- Completing and distributing daily and weekly reports to Fulfillment Center (FC) managers and corporate office
- Compiling all new-hire data and entering into PeopleSoft
- Coordinate with managers, using labor tracking tools, to ensure employees are on the correct schedule patterns
- Completing and distributing reports as needed by FC managers and corporate offices
- Provide frequent customer service regarding payroll, benefits, scheduling, etc
- Conduct workplace investigations and coach managers on policies and proper disciplinary actions
- Assist internal customers with benefits, orientation, and stock inquiries
- Assist Recruiting/Safety Department, as necessary (new hire orientations, safety talks, interview loops and coordination) Conduct administration portion of new-hire orientation
- Liaison with department managers and security for administration of the badge process for building access and timekeeping
- Calculate turnover metrics for salaried and hourly associates
- Complete employment and payroll verifications
- Organize all HR department records, employment files and maintain operation of office equipment
- Maintain several HR spreadsheets related to workers compensation, LOA, stock, etc
- All other duties and responsibilities, as assigned.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Updated and maintained employee attendance records.
- Assisted with creating employee handbooks and manuals.
- Set up orientations and initial training for new employees.
- Tracked various statistics and kept detailed records to support human resources department.
- Developed and maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Coordinated employee relocation processes.
- Studied research and trends on best practices in HR field.
- Aided staff with employee performance review paperwork and documentation.
- Helped employees register for benefits programs using online portals.
PRESIDENT/FOUNDER
Adams Alliance Consulting Company
01.2017 - 01.2018
- Successfully bring insurance agents closer to their clients through training on employee development, customer experience, insurance benefits and more
- Collaborated with potential insurance industry customers to coach and mentor through the insurance licensing process
- Developed and trained insurance agency teams on personalizing client experiences, up sells, persuasive skills, account management, problem resolution, and professional career development
- Utilized project management expertise to build tools and techniques to assist small businesses in organized activities for multiple streams of revenue ensuring professional competitive advantage, outstanding customer service, and programs, and project management.
- Supported project management team for optimal performance.
LICENSED CUSTOMER SERVICE REPRESENTATIVE
Liberty Mutual
01.2015 - 01.2018
- Successfully obtained information from customers regarding claims and accidents on commercial auto, workers' compensation, liability, property, Integrated Disability Management, short-term disability and more
- Effectively provided direct guidance and assistance to customers regarding the company's processes and procedures
- Collaborated with various departments throughout the company to ensure a holistic customer support system with swift, quality problem resolution
- Acted as a liaison between management and customers for routine information
- Maintained logs, records, and reports to ensure accurate reporting for customers.
RELATIONSHIP BANKING ASSOCIATE (TEAM LEAD)
Regions Financial Corporation
01.2009 - 01.2015
- Performed intermediate/heavy maintenance inspections
- Assisted Specialist/Bankers in account set-up by completing administrative forms and records, ordering necessary paperwork, ordering checks, and making the initial opening deposit for clients
- Collaborated with Specialist/Bankers to close accounts by completing administrative forms and records
- Successfully completed daily maintenance to client's accounts such as change of address, check reorders, order copies of statements, and changing signers
- Process client requests such as cancellation of auto payments, transfers, and account set ups
- Consistently complied with bank security, guidelines, procedures, federal and state regulations to ensure high quality performance
- Researched and resolved customer account problems by effective communications and a complete understanding of the bank's regulations and processes.
Education
B.B.A. - Entrepreneurship -
Strayer University
Memphis, TN01.2020
License: Property and Casualty -
N/A
South Bend, IN01.2017
Skills
- Public Relations
- Salesforce
- Benefit Administration
- HRIS (People Soft)
- ADP (Workforce Now)
- Principals of Marketing
- Business Law
- Business Ethics
- Professional Communications
- Principals of Finance
- Critical Thinking
- HRIS
- Performance Evaluation
- Communications
- Human Resources Management
- Operations Management
- Organizational Development
- Staff Mentoring
- Training and mentoring
- Presentation Skills
- Performance Improvement
Timeline
Human Resource Business Advisor
ADP
01.2023 - 03.2024
HUMAN RESOURCE BUSINESS PARTNER– DISABILITY & LEAVE
Amazon
04.2021 - 01.2023
Sr. HUMAN RESOURCE ASSISTANT
Amazon
01.2020 - 08.2021
PRESIDENT/FOUNDER
Adams Alliance Consulting Company
01.2017 - 01.2018
LICENSED CUSTOMER SERVICE REPRESENTATIVE
Liberty Mutual
01.2015 - 01.2018
RELATIONSHIP BANKING ASSOCIATE (TEAM LEAD)
Regions Financial Corporation
01.2009 - 01.2015
B.B.A. - Entrepreneurship -
Strayer University
License: Property and Casualty -
N/A