MARCINE JULIUS
Port Saint Lucie,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player , Ability to handle multiple projects simultaneously with a high degree of accuracy and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Visiting Nurses Association
05.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Spa Receptionist
Hutchinson Shores Resort And Spa
12.2021 - Current
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Collaborated with team members to promote a harmonious work environment and deliver outstanding service.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
Night Auditor
Palms Hotel And Spa
03.2020 - 11.2021
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered and updated sensitive customer information during check-ins and room changes.
Assistant Spa Manager
Palms Hotel And Spa
12.2014 - 05.2019
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Managed inventory effectively, ensuring adequate stock levels while minimizing waste and costs.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Maintained cleanliness and hygiene standards across all areas of the spa, contributing to a safe and comfortable environment for both staff and clients.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
- Regularly reviewed industry trends and competitor offerings to stay informed on best practices in spa management techniques and innovations in treatments or products available in the market.
- Streamlined payment processing systems for efficient transactions at checkout.
- Led spa tours for new members to familiarize guests with services provided.
Education
License Esthetician and Nail Technician. -
Kaizen Academy Beauty School
Pembroke Pines, FLHigh School Diploma -
Canarsie High School
Brooklyn, NYSkills
- Cash Register Operations
- Opening and Closing Skills
- Answer Telephone Calls
- Customer Experience
- Guest Relations
- Employee Performance Evaluations
- Manage Profitability
- Customer Inquiries
- Critical Thinking
- Staff Meetings
- Supporting Personal Needs
- Mobility Assistance Needs Understanding
- Grooming and Bathing Assistance
- Trustworthy Companion
- Efficient and Reliable Team Player
- Recording Vital Signs
- Strong Organization
- Customer service focus
Certification
- CNA - Certified Nurse Assistant
- Licensed Full Specialist - Nails and skincare
- PT - Phlebotomy Technician
Timeline
Certified Nursing Assistant
Visiting Nurses Association
05.2023 - Current
Spa Receptionist
Hutchinson Shores Resort And Spa
12.2021 - Current
Night Auditor
Palms Hotel And Spa
03.2020 - 11.2021
Assistant Spa Manager
Palms Hotel And Spa
12.2014 - 05.2019
License Esthetician and Nail Technician. -
Kaizen Academy Beauty School
High School Diploma -
Canarsie High School