Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Marcio  Crispim

Marcio Crispim

Miami

Summary

Dynamic professional with extensive experience in customer service at Spirit, excelling in complaint resolution and payment processing. Proven ability to enhance guest experiences through effective event coordination and transportation arrangements. Recognized for adaptability and attention to detail, consistently fostering positive relationships and ensuring compliance with hotel policies. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Spirit
Miami
10.2024 - Current
  • Maintained cleanliness of lobby area and front desk counter.
  • Encouraged customers to provide feedback on their stay experiences.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Ensured compliance with hotel policies and procedures.
  • Resolved guest complaints in a professional manner.
  • Verified reservations by phone or in person.
  • Provided assistance to guests throughout their stay.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained cleanliness of lobby area throughout shift.
  • Informed customers about upcoming events held at the hotel.
  • Assisted with luggage storage upon request.
  • Coordinated transportation arrangements for guests as needed.
  • Handled customer complaints professionally and efficiently.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Built and maintained productive relationships with employees.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Manager Director

M&R Artistic manufacturing
Miami
06.2013 - Current
  • Ensured compliance with all applicable regulations and laws.
  • Provided guidance on business operations to ensure objectives were met.
  • Coordinated the hiring process for new staff members.
  • Conducted regular meetings with team members to discuss progress and concerns.
  • Motivated employees by providing positive reinforcement for their accomplishments.
  • Facilitated collaboration between departments to ensure projects ran smoothly.
  • Created and maintained relationships with key stakeholders.
  • Negotiated contracts with vendors for services or materials needed by the company.
  • Analyzed customer feedback data to identify opportunities for growth.
  • Resolved customer complaints in a timely manner.
  • Reviewed financial records and adjusted budgets accordingly.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.

Locksmith Technician

Jerry D locksmith
Miami
03.2021 - 09.2024
  • Provided emergency lockout services when needed.
  • Continually updated knowledge base regarding industry trends, techniques and technologies related to locksmithing.
  • Replaced worn or broken parts in locksets, deadbolts, access control systems and other security devices.
  • Repaired, maintained and tested existing lock systems to ensure proper operation.
  • Maintained accurate records of all jobs completed including customer information, job details and payment information.
  • Cut keys by code as well as by hand using a variety of machines.
  • Ensured proper storage and transportation of inventory items including keys, lock cylinders, safes and related products.
  • Disassembled locksets for repair or replacement of components as necessary.
  • Programmed electronic keypads, card readers and other access control systems based on customer specifications.
  • Conducted routine maintenance checks of all installed lock systems to identify potential problems before they occur.
  • Utilized various tools such as picks, tension wrenches and impressioning tools to open locked doors without damage.
  • Performed rekeying services on existing locksets to provide new key combinations.
  • Installed and repaired locks, door hardware and other security devices for commercial and residential customers.
  • Evaluated the installation locations of locksets to ensure compliance with local building codes.
  • Assisted customers with selecting the best type of lock system for their needs.
  • Operated tools and devices to open locks when no key was available.
  • Cut new keys and duplicated existing ones by using key cutting machines.
  • Completed new installations of components such as locks, handles and closers.
  • Installed safes, vault doors and deposit boxes following blueprints.
  • Moved picklocks in cylinders to open door locks without keys.
  • Inserted new or repaired tumblers into locks to change combinations.

Warehouse Manager

Giovanni And Son by TTS
Miami
01.2016 - 06.2021
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Negotiated contracts with suppliers for material procurement needs.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Operated forklifts to fill or empty overhead spaces.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Implemented and planned warehouse safety and security programs and activities.
  • Prepared inventory for shipment by attaching tags and labels.
  • Established transportation cost standards and economical shipping practices.

Welding Fabricator

Giovanni And Son
Miami
01.2000 - 05.2013
  • Interpreted technical drawings accurately in order to fabricate complex components.
  • Repaired broken or cracked parts by welding them back together.
  • Fabricated metal components using welding techniques such as MIG, TIG and Oxy-Acetylene welding.
  • Operated forklifts, cranes, hoists and other material handling equipment to move materials around shop floor.
  • Set up and operated rollers, presses, brakes, drills, punch press machines to shape metal pieces prior to welding.
  • Assisted in the development of new fabrication processes and procedures.
  • Cut materials with plasma cutters, oxy-acetylene torches or mechanical shears according to specifications.
  • Applied sealants or protective coatings on completed assemblies as required.
  • Ensured compliance with safety regulations at all times while working on the shop floor.
  • Participated in team meetings to discuss best practices for fabrication processes.
  • Performed regular housekeeping duties such as cleaning tools and equipment after use.
  • Performed routine maintenance on welding equipment including torches and regulators.
  • Used jigs, fixtures, and tools for assembly of parts and components.
  • Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
  • Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
  • Adjusted weld machines to correct settings for precision and waste reduction.
  • Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
  • Measured workpieces with straightedges or templates to conform with specifications.

Education

High School Diploma -

Radial
Brazil, IN
12-1985

Some College (No Degree) - Real State

Golden Cost School
Miami, FL

Skills

  • Customer service
  • Payment processing
  • Reservation management
  • Complaint resolution
  • Event coordination
  • Guest feedback
  • Transportation coordination
  • Lobby maintenance
  • Time management
  • Guest orientation
  • Key management system
  • Reservation processing
  • Room availability
  • Reservation management system
  • Food and beverage area setup
  • Issue resolution
  • Flexible schedule
  • Inventory management
  • Reserve tickets
  • Luggage storage
  • Adaptability and flexibility
  • Dining recommendations
  • Attention to detail
  • Package shipping
  • Arrange transportation
  • Item pickup and delivery

Languages

English
Professional
Spanish
Professional
Portuguese
Professional

Certification

Real State

Jet Bridge

locksmith

Timeline

Guest Service Representative

Spirit
10.2024 - Current

Locksmith Technician

Jerry D locksmith
03.2021 - 09.2024

Warehouse Manager

Giovanni And Son by TTS
01.2016 - 06.2021

Manager Director

M&R Artistic manufacturing
06.2013 - Current

Welding Fabricator

Giovanni And Son
01.2000 - 05.2013

High School Diploma -

Radial

Some College (No Degree) - Real State

Golden Cost School