Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcio Lopes

New Hyde Park,Ny

Summary

Dynamic and detail-oriented professional with a proven track record at the Board of Education, excelling in teamwork and customer service. Recognized for maintaining a safe and organized workspace while effectively managing waste disposal. Proficient in safe lifting techniques and committed to enhancing productivity through active collaboration and attention to detail.

Overview

24
24
years of professional experience

Work History

Senior School Lunch Helper

Board of Education
05.2007 - Current
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
  • Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
  • Used equipment properly to avoid workplace hazards or injuries.

Cashier

Baja Fresh
03.2005 - 05.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Liquor Store Associate

Michael Miller
04.2001 - 08.2005
  • Maintained a clean, organized store environment to optimize customer experience and ensure safety.
  • Resolved customer concerns or complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
  • Collaborated with fellow associates for efficient workflow and seamless customer service during busy times.
  • Strengthened loss prevention efforts by conducting vigilant monitoring of store activity and reporting suspicious behavior to management.
  • Enhanced customer satisfaction by providing knowledgeable product recommendations and personalized service.
  • Verified age identification for alcohol purchases to comply with legal regulations and prevent underage sales.
  • Conducted regular price checks to maintain competitive pricing and drive revenue growth.
  • Increased sales through effective upselling techniques and offering promotional deals.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.

Maintenance/porter

Pathmark Supermarket
08.2003 - 07.2005
  • Reduced pest problems through proper trash disposal procedures and regular cleaning of common areas.
  • Improved equipment functionality by performing routine maintenance tasks and repairs.
  • Maintained well-organized inventory of tools and supplies, ensuring easy access for all team members.
  • Collaborated with other team members on large-scale maintenance projects for timely completion.
  • Enhanced facility cleanliness with daily sweeping, mopping, and trash removal.
  • Performed cleaning and maintenance duties as directed.
  • Cleaned and organized building areas as required.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Education

Memorial High School
New Hyde Park, NY

Skills

  • Active learning
  • Teamwork and collaboration
  • Attention to detail
  • Following directions
  • Customer service
  • Heavy lifting
  • Flexible schedule
  • Flexibility
  • Punctual and reliable
  • Basic math
  • Language fluency
  • Safe lifting techniques
  • Forklift operator
  • Worker safety
  • Organizational skills
  • Teamwork

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional

Timeline

Senior School Lunch Helper

Board of Education
05.2007 - Current

Cashier

Baja Fresh
03.2005 - 05.2007

Maintenance/porter

Pathmark Supermarket
08.2003 - 07.2005

Liquor Store Associate

Michael Miller
04.2001 - 08.2005

Memorial High School

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Marcio Lopes