MARCIO KOBAYASHI

Process transactions accurately while multitasking and inquiring about customer banking habits to identify compliance and opportunities to increase sales and elevate Due Diligence in day-to-day activities.

Identify and report suspicious activities using M&T resources and internal departments to comply with internal policy and federal regulations.

Complete all relevant training to current role promptly and all available courses related to BSA/AML as part of the actual Development plan in place with the supervision of a mentor and biweekly review with the manager to keep track of real results.

Actively make use of MY Voice whenever identifying areas of improvement to either enhance performance and/or reduce the risk of monetary loss.

Acts as co-vice president of PRIDE ERG creating and participating in voluntary activities inspiring others to be more proactive in community engagement elevating the brand and enhancing the work environment.

Create and manage events to bring awareness in community by presenting Financial Literacy to the community improving their awareness related to brand purpose, value, and commitment with our customers and stakeholders as well as understanding of current fraud awareness and prevention.

• As a relationship banker, one of the primary focuses is on engaging with affluent households to nurture existing relationships and attract new investment clients. This involves developing personalized strategies to connect with clients and prospects effectively. It is important to lead and coach the team to enhance their prospecting skills and secure more appointments by tailoring strategies to different market segments. Ensuring compliance with federal and state regulations is crucial in the banking industry. Maintaining detailed records for auditing purposes and collaborating with internal legal and regulatory departments to implement procedures for identifying and reporting suspicious activities are essential responsibilities.
• Ensured compliance with all federal and state regulations, maintaining meticulous records for auditing purposes.
• Improved operational efficiency through ongoing process improvements and implementation of best practices in daily operations.
• Developed and maintained strong customer relationships, providing exceptional service and advice.

• Exceeded the sales goals for the universal banker position and was recognized as top 10 Universal Banker with the largest production in sales and customer care
• Processed all the transactions accurately while demonstrating genuine interest in the client's relationship with the bank
• Produced the highest number of Financial Advisory Appointments with high-quality investments sales
• Coordinated all the bank processes and educated new talents on how to exceed in the 'in-store' banking environment.
• Generated reports and analysis of customer data to identify trends and potential business opportunities.
• Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
• Referred customers to other banking departments for specialized services.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.

• I was the face of the Bank and processed all types of transactions pertinent to the position with accuracy and maintaining outstanding customer service
• Recognized as the teller of distinction for 2010 producing 350% over the goal of referrals to our partners.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.