MARCISHA Krouser
Orlando,Florida
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Advocate
Healthfirst Insurance
New York, NY
09.2023 - Current
- Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.
- Researched customer accounts to verify accuracy of billing information and account status.
- Collaborated with legal teams to provide comprehensive support in high-profile cases, ensuring clients' rights were protected.
- Provided emotional and practical support to clients, guiding them through complex legal and bureaucratic processes.
- Monitored customer accounts for changes or updates that may require additional follow-up.
- Ensured all service requests were completed within established timelines while meeting quality standards.
Legal Assistant
Moore Ingram, Johnson & Steele
Orlando, FL
07.2023 - 12.2023
- Drafted motions, briefs, and other legal documents, and proofread drafts of legal documents for accuracy in grammar and punctuation.
- Conducted thorough research and review of case information to assist attorneys.
- Handled telephone calls, meeting plans and conference organization requirements.
- Assisted with document production and deposition preparation.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Oversaw legal team appointments, hearings and depositions schedules.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Education
MBA - Business Administration And Management
Mercy University (FKA Mercy College)
New York, NY05-2020
Bachelor of Science - Legal Studies
Berkeley College
New York05-2018
Skills
- Case file organization
- Document filing and organization
- Attorney support
- Legal research skills
- Legal compliance
- Document control support
- Calendar oversight and management
- Administrative support
- Court filing
- Office administration
- Document drafting
- Case management
- Client communication
- Legal transcription
- Documenting
Certification
- Florida Gulf Coast University: Paralegal Certification
Timeline
Service Advocate
Healthfirst Insurance
09.2023 - Current
Legal Assistant
Moore Ingram, Johnson & Steele
07.2023 - 12.2023
- Florida Gulf Coast University: Paralegal Certification
MBA - Business Administration And Management
Mercy University (FKA Mercy College)
Bachelor of Science - Legal Studies
Berkeley College
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