Marclene Frazier
Summary
Dynamic social worker with expertise in child welfare at the State of Iowa Child Well Being Division. Proven ability in case management and client advocacy, successfully connecting families to essential community resources. Recognized for compassionate support and effective conflict resolution, enhancing client outcomes through tailored service delivery and strong interdisciplinary collaboration.
Overview
24
24
years of professional experience
Work History
Social Worker
State of Iowa Child Well Being Division
09.2022 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
Liaison
SHIP
06.2022 - 09.2022
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Operations Manager
Sam's Mini Mart
05.2021 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Direct Support Professional
Children's Inn
04.2020 - 04.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Cashier
Sam's Mart
02.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Dollar General
07.2018 - 08.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Sales Associate
Children's Place
11.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Manager
Ho-Chunk Inc
08.2001 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Human Relations
University of Iowa
Iowa City, IA12-2019
Associate of Applied Science - Business Administration
Western Iowa Tech Community College
Sioux City, IA08-2015
GED -
Western Iowa Tech Community College
Sioux City, IA01-2008
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Case documentation
- Motivational interviewing
- Client confidentiality
- Case needs assessments
- Child welfare expertise
- Referrals and networking
- Family case management
- Community resources
- Multicultural competence
- Safety planning
- Mandatory reporting procedures
- Court hearings
- Domestic violence training
- Boundary setting
Timeline
Social Worker
State of Iowa Child Well Being Division
09.2022 - Current
Liaison
SHIP
06.2022 - 09.2022
Operations Manager
Sam's Mini Mart
05.2021 - 12.2021
Direct Support Professional
Children's Inn
04.2020 - 04.2021
Cashier
Sam's Mart
02.2019 - 03.2020
Sales Associate
Dollar General
07.2018 - 08.2019
Sales Associate
Children's Place
11.2017 - 03.2018
Manager
Ho-Chunk Inc
08.2001 - 10.2017
Bachelor of Science - Human Relations
University of Iowa
Associate of Applied Science - Business Administration
Western Iowa Tech Community College
GED -
Western Iowa Tech Community College
Similar Profiles
FAY RASPALDOFAY RASPALDO
Family Services Specialist II (Permanency Unit) at State of NJ, Division of Child Protection and PermanencyFamily Services Specialist II (Permanency Unit) at State of NJ, Division of Child Protection and Permanency
Ann CunninghamAnn Cunningham
Child Support Enforcement Officer II at Washington State Division of Child SupportChild Support Enforcement Officer II at Washington State Division of Child Support
Jonathan StanleyJonathan Stanley
Program Integrity Administrator at Washington State, ESA Division of Child SupportProgram Integrity Administrator at Washington State, ESA Division of Child Support
Enyah EthridgeEnyah Ethridge
Social Worker at Lenoir County Department of Social ServicesSocial Worker at Lenoir County Department of Social Services
Bethany RussellBethany Russell
Social Worker at Acadia HealthcareSocial Worker at Acadia Healthcare