Marco A Aguilar Torres
Austin
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs, for enjoyable experiences. Dependable successful providing fast, high-quality customer service. Well-qualified with proven success in improving and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
9
9
years of professional experience
Work History
DoorDash Delivery Driver
Self Employed Services
Austin Tx
06.2022 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Managed multiple deliveries simultaneously while prioritizing tasks under time constraints.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Server
Atria Senior Living
Austin, TX
10.2020 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system
- Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
Manufacturing Technician
ClearCorrect
10.2019 - 09.2021
- Performed weekly sanitation audit for quality control.
- Cleaned and maintained specified work area for each shift to quality standards.
- Took part in team meetings to discuss performance and identify areas of improvement.
- Handled materials and maintained the cleanliness of equipment and surrounding work area to promote a safe work environment.
- Participated in weekly team meetings to address any quality, sanitation, equipment, or customer issues/problems.
- Assisted in company effort to increase robot production.
- Created fixture designs and tools to enable completion of experiments.
- Ensured smooth operation of the product and monitored expensive tools.
- Performed all Pack and Ship functions to ensure finished product was shipped to the appropriate assembly facilities.
- Worked independently and with others to devise and execute experiments as part of product development activities.
- Supported semi-complex research and development.
- Followed strict testing procedures to maximize output and minimize scrap.
- Developed and maintained relationships with regular customers and coworkers that reinforce a positive environment.
- Adhered to any health and safety requirements set in place.
Server/Bartender
Typhoon Texas Waterpark
05.2017 - 09.2017
- Met/Exceeded expectations adhering to bartending and serving regulations in compliance to industry standards.
- Relayed pertinent information to any necessary staff in order to facilitate and complete day-to-day tasks/responsibilities.
- Assisted members with their concerns and complaints.
- Ensure all guidelines were met in compliance associated with working in a waterpark.
- Built strong relationships with team members, management, and completed all side work duties before leaving for the night.
- Resolved guest complaints in a courteous manner.
- Served drinks and other beverages.
- Assisted in keeping a clean and tidy workspace.
- Served each guest with a sincere, positive, pleasant, and enthusiastic attitude.
- Worked as a server and bartender in a fast-paced, team-oriented environment.
- Served the members in a quick and friendly manner.
- Responsible for handling back-end work specific to shifts (i.e Stocking beer or liquor, various bar items, restocking paper goods, cleaning restrooms, sweeping and mopping).
Education
High School Diploma - undefined
Premier High School
Pflugerville, TX05.2018
Skills
- Teaching
- Hospitality
- Bilingual (fluent)
- Customer Service
- Computer Literacy
- Training
- Staff Development
- Leadership
- Relationship Building
- Problem-solving
- Leadership skills
Timeline
DoorDash Delivery Driver
Self Employed Services
06.2022 - Current
Server
Atria Senior Living
10.2020 - 06.2023
Manufacturing Technician
ClearCorrect
10.2019 - 09.2021
Server/Bartender
Typhoon Texas Waterpark
05.2017 - 09.2017
High School Diploma - undefined
Premier High School