MARCO A. CASTILLO JR.
Brownsville,TX
Summary
Detail-oriented Accounting Student with experience in customer service, cash handling, and inventory management. Strong communication and teamwork skills enhance ability to support operational success. Eager to leverage organizational and time management skills in an entry-level Accounting, Clerical, or Operations role, contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Agent
Humach
Frisco, Texas
10.2025 - Current
- Resolved customer complaints by utilizing effective communication and problem-solving skills, enhancing customer satisfaction.
- Assisted customers with claims inquiries and provided timely information.
- Educated customers on claim procedures and required documentation.
- Processed claims by accurately entering data into claims management system, ensuring timely resolution.
- Maintained accurate records of customer interactions and claim statuses.
- Coordinated with insurance adjusters to facilitate thorough claim investigations, streamlining process for customers.
Team Member
Tropical Smoothie Cafe
Brownsville, USA
03.2025 - 08.2025
- Provided friendly customer service while efficiently handling multiple tasks during peak rushes.
- Operated POS and processed cash/card transactions accurately in a fast-paced environment.
- Assisted with food and smoothie preparation while following health and safety standards.
- Restocked shelves to maintain product availability and support smooth operations. to maintain product availability and smooth operations.
Crew Member
Buffalo Wild Wings GO
Brownsville, USA
03.2025 - 05.2025
- Managed customer transactions using POS systems, ensuring accuracy and speed during peak hours.
- Collaborated with teammates to achieve service-time goals and address customer needs efficiently.
- Assisted with food preparation while maintaining cleanliness and compliance standards.
- Conducted inventory checks and restocked items, supporting seamless daily operations.
Concessions Cashier
Gladys Porter Zoo
Brownsville, USA
07.2018 - 04.2020
- Processed transactions and handled cash accurately, ensuring efficiency during high guest volumes.
- Communicated clearly with guests to resolve issues quickly, enhancing overall guest experience.
- Restocked inventory and organized concession areas to ensure smooth operation and accessibility.
- Prepared ingredients and assembled dishes in accordance with safety guidelines. and followed safety and sanitation procedures.
Education
B.B.A. - Accounting
University of Texas Rio Grande Valley (UTRGV)
Brownsville, TX12.2026
A.A. - General Studies
Texas Southmost College
Brownsville, TX08.2022
High School Diploma -
Rivera Early College Highscool
Brownsville, TX06-2018
Skills
- Microsoft Excel
- Time management
- Inventory management
- Team collaboration
- Problem resolution
- Data entry
- Communication skills
- Financial analysis
- Word
- PowerPoint
- Communication
- Problem Solving
- Team Collaboration
- Adaptability
- Reliability
- Customer service
- Empathy display
- Problem-solving skills
- Inbound phone calls
- Call handling
Certification
- Microsoft Office Certification, Texas Southmost College, Spring 2022
- Food Handler Certificate, eFoodCard, 03/01/25, 03/01/27
Volunteer Experience
- Sombrero Fest Volunteer (ASOC), Brownsville, TX, 02/01/22, Exchanged beverages for tickets, contributing to fundraising efforts for Brownsville community programs.
- Sombrero Fest Volunteer (BAA), Brownsville, TX, 02/01/23, Assisted in event operations by managing beverage exchanges for tickets, supporting local community initiatives.
Languages
English
Professional
Spanish
Limited
Timeline
Call Center Customer Service Agent
Humach
10.2025 - Current
Team Member
Tropical Smoothie Cafe
03.2025 - 08.2025
Crew Member
Buffalo Wild Wings GO
03.2025 - 05.2025
Concessions Cashier
Gladys Porter Zoo
07.2018 - 04.2020
B.B.A. - Accounting
University of Texas Rio Grande Valley (UTRGV)
A.A. - General Studies
Texas Southmost College
High School Diploma -
Rivera Early College Highscool