MARCO ALEJANDRO ALCALA AMARISTA
Orlando,FL
Summary
Professional with thorough understanding of operational logistics. Known for reliability and strong focus on team collaboration to ensure seamless execution of tasks. Consistently adaptable and results-driven, with keen eye for detail and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Guest Runner
People Solutions
08.2024 - Current
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Restaurant Waiter
Carolina Luiza Restaurante
05.2018 - 12.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Expert in Bilingual Interaction
Lalamove
10.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Digital Marketing Analyst
Teleperformance
03.2021 - 05.2022
- Increased website traffic by implementing effective search engine optimization strategies.
- Initiated market research studies and analyzed findings.
- Assisted in the development of annual digital marketing budgets based on historical data analysis and growth projections.
Senior Security And Fraud Analyst
Sitel
06.2020 - 07.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Customer Service Analyst
International American Business School
03.2019 - 10.2020
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Managed escalated customer complaints to successful resolution, ensuring satisfaction and continued loyalty.
- Actively participated in company-wide initiatives to promote a customer-centric culture, consistently striving for excellence in service delivery.
- Reduced call wait times by optimizing staffing schedules and implementing callback options.
- Coordinated closely with sales teams to ensure accurate information dissemination and timely support for account-related matters.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
Education
Bachelor of Science - Job Security
Unidade Educativa "Nuestra Señora Del Carmen"
Puerto Ordaz Skills
- Stress tolerance and resilience
- Firefighting activities
- Firefighting
- Leadership and supervision
- Fire prevention
- Emergency support
- Trade show representation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Personal Information
- Nationality: Venezolano
- Marital Status: solteiro
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Professional Working
Timeline
Guest Runner
People Solutions
08.2024 - Current
Expert in Bilingual Interaction
Lalamove
10.2022 - 04.2024
Digital Marketing Analyst
Teleperformance
03.2021 - 05.2022
Senior Security And Fraud Analyst
Sitel
06.2020 - 07.2021
Customer Service Analyst
International American Business School
03.2019 - 10.2020
Restaurant Waiter
Carolina Luiza Restaurante
05.2018 - 12.2024
Bachelor of Science - Job Security
Unidade Educativa "Nuestra Señora Del Carmen"
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