Marco Antonio Solórzano
Surprise,AZ
Summary
Dedicated professional with expertise in employee training and customer service. Proven ability to enhance team performance and ensure food safety compliance while effectively resolving customer inquiries.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Chef Peters
Peter Salazar
Surprise, Arizona
09.2025 - 12.2025
- Trained new employees on service standards and procedures.
- Addressed customer inquiries and resolved service issues promptly.
- Led team meetings to discuss service improvements and updates.
- Resolved customer complaints in a professional manner.
- Processed customer payments using cash registers or point-of-sale systems.
- Assigned tasks to staff members including servers, bussers, hostesses, and bartenders.
- Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
- Trained new employees in restaurant policies and procedures.
- Inspected dining areas to ensure proper set-up prior to guest arrival.
- Reviewed sales reports to identify trends and implement strategies for increasing revenue.
Luna Pizza
Elizabeth Balderas
Glendale, Arizona
08.2024 - 08.2025
- Managed cash register operations and balanced cash drawers daily.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted in maintaining store cleanliness and organized merchandise displays.
- Prepared and cooked meals according to established recipes and standards.
- Followed food safety regulations and maintained sanitation practices consistently.
- Operated kitchen equipment, including ovens, grills, and fryers safely.
- Delivered food orders promptly and accurately to various locations.
- Communicated effectively with customers regarding delivery status and instructions.
Education
E Institute High School
Surprise, AZSkills
- Employee training
- Customer service
- Team leadership
- Food safety compliance
- Cash register operations
- Revenue analysis
Languages
Spanish
Professional
English
Professional
Certification
Food Handlers
Timeline
Chef Peters
Peter Salazar
09.2025 - 12.2025
Luna Pizza
Elizabeth Balderas
08.2024 - 08.2025
E Institute High School