Summary
Overview
Work History
Education
Skills
Language
References
Timeline
Generic

Marco A. Ortega

Fort Worth

Summary

Dynamic customer service professional with experience at Main Event, excelling in multitasking and decision-making. Proven ability to enhance guest satisfaction through proactive engagement and effective problem resolution. Skilled in maintaining a clean and organized environment while ensuring safety standards, contributing to a positive customer experience.

Overview

3
3
years of professional experience

Work History

Games, Gravity Attendant, and Server

Main Event
Fort Worth
11.2022 - Current
  • Provided customer service by answering questions about game rules, prizes, and other related inquiries.
  • Performed minor repairs on arcade machines as needed.
  • Keeping games clean and free of trash.
  • Re-stocking toys and candy (prizes).
  • Working as a cashier in the prizes
  • I check that all harnesses are safe, harness the customers, and before sending them up, I double-check that the harness is correctly done for the safety of the customer and everyone going up on the course.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided excellent customer service to ensure satisfaction.

Footwear

Dicks Sporting Goods
Fort Worth
01.2022 - 10.2022
  • Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
  • Assisted in merchandising and stocking shelves with new products.
  • Identified customer needs through active listening and probing questions.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Maintained store cleanliness and visual appeal through organizing, straightening, dusting, sweeping.

Education

Master Welder Certification -

ArcLabs Welding School
Fort Worth, TX
12-2025

High School Diploma -

Fossil Ridge High School
Fort Worth, TX
05.2024

Skills

  • Multitasking
  • Professionalism
  • Decision Making
  • Confidence
  • Organized
  • Reliable
  • Fast Learning
  • Customer service

Language

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Games, Gravity Attendant, and Server

Main Event
11.2022 - Current

Footwear

Dicks Sporting Goods
01.2022 - 10.2022

Master Welder Certification -

ArcLabs Welding School

High School Diploma -

Fossil Ridge High School

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